If I could rate 0/5, I would. This place and their nail techs are horrible and don't understand the importance of customer service. They said they could do ombre nails but the older lady had no clue. I asked for oval shape, only one nail is oval. The acrylic is already peeling around the edges and it's only been 2 days! I was told that I'm washing my hands too much! What?? I've never had a nail person say don't wash your hands! They refused to give me a refund but offered to repair them. Umm no! I shouldn't be have to get a fill in on a fresh set of nails. I will never return to that place. There are much cleaner, professional salons around.
533 Main StBelleville, MI 48111
From Business: We specialize in providing you with a unique approach to helping you reach your specific health goals. We will help you recognize the problems and take action to …
My experiencel Venus Nails was horrible I got a set of gel nails a week ago and they are all popped off and they blame it on the bed of my nail thats the reason... they popped off. When I spoke to the manager about the situation she told me I could not get a refund if it was one or two days she couldn't fix my nails and then had the audacity to try to charge me for another full set for $30 they are very unprofessional and all they want is money. They dont care about customer service and gaining lifetime customer.. DONT DO BUSINESS WITH VENUS NAILS.. GO TO NIKKI DOWN THE STREET.
Worst place ever. Used to come here all the time but now this place is a joke. Can't even fix the nails they mess up or even make it right in any way. If I'm gonna spend $40-$60 every two weeks on my nails they better look good.
I have been dealing with Tony and Jennifer for almost 20 years. I've never had an issue, they are always nice and friendly. The place is very clean and they do an exceptional job!! They also have very very fair pricing compared to the other places in the area that provide the same service. I wouldn't go anywhere else!!!
I've been going to Golden Nail since 2007. If you're a regular you know sometimes they get short staffed and they'll have anyone in there doing service. I went on October 14, 2015 to get a pedi, mani, and brows. I usually prefer Mary but she was booked, I didn't want to wait long so I let this older man do my Pedicure. It was the worst pedicure I've ever had and I been getting them for years. He did nothing right. I expressed to Ann the owner that I was not happy with the pedicure so she had Scarlet her daughter do my nails which were fine. But I was dissatisfied with my Pedi service and I was not paying for. So when it was time to pay Ann tried to force me to paying for it and she said next time just make appt with someone I like. I indicated that it wasn't an issue of disliking him. I don't know him, he just did not give me quality service. So then she says well pay this time and next time I can have a discount. I said no. I'll pay for my nails and brows. I've been coming here for years a loyal customer and never had an issue until today. So finally she charged me for the nails and brows and I said I won't be back. They didn't care. They don't know how to treat customers. I won't ever go back or refer another person again.
I have been going to Golden Nails for 5-6 years and Mary would do a great job on my eyebrows. I have referred several people to Golden Nails and always got complimented on my eyebrows. On May 16th MARY dropped a large amount of HOT WAX in my hair and begin to frantically remove the wax from my hair by pulling my hair out. She didn't even tell me she messed up. As she was pulling my hair out I asked to get up to see a mirror and my hair was damaged. Luckily I had a sew in (Or Weave) and it wasn't my natural hair. I paid a substantial amount for my hair though. I told her I would not be paying for her service and left. My husband then called up there and was very upset and they agreed to give me a gift certificate for a free eyebrow wax and told me to put baby oil in my hair to remove the wax. I went to redeem my gift certificate on June 26th and was told there was a long wait to get service. I came back the next day and there were only 3-4 customers there. None of the employees acknowledged me when I came in. One of them said something in Chinese and Ann, the owner, came out and stood over me and said What do I want? I said I wanted to get my eyebrows done and she said they would not do my eyebrows. I told her I had a gift certificate and she said no eyebrows was for $10.00 and that I could not use my certificate. She said they would not service me. So I stood and told her I would make it my duty to let everyone know about the HORRIBLE service I received. So although I received great service in the past, it's just a matter of time before something like this can happen to the next customer. Please be careful when deciding to visit this place of business. I was very upset at how I was treated and I remained very professional. I wish I would have filed a police report so since I can't, I will share it with everyone else.
I don't understand why this place has bad reviews but then again the other reviews are a few years old. The salon is clean and the employees are nice and friendly. They're also gentle. This is the first time I've been to a salon and haven't been accidentally cut!
I love this place! The best selection of colors, designs and jewels!
Loved my experience there, they were friendly and Tony did a GREAT job! they accept walk in's, $30 bucks for beautiful nails done exactly how i wanted. Im gonna become a regular for sure.
well i thought it was kinda weird that they had a dog running around. He wasn't vicious or anything and quite small, but still Id never seen that before. I didn't have to wait very long because I was like one of two customers. As for my nails I thought she did a very good job. They looked very natural. They werent thick and obviously fake looking. The prices were also good too. I only paid 15 dollars for a fill-in and it would have been 13 if I had not wanted to get them cut down. I will be coming back.