I have never received such a welcoming experience from a doctor or staff! The service was excellent, everyone was so thorough! I received my order sooner than expected! Overall, I've always had an amazing experience in Austintown!
229 Churchill Hubbard RdYoungstown, OH 44505
From Business: Is it time for a new prescription? Are you ready for a new look? Do you need speedy, efficient service when you are low on time? For excellent service and a large…
439 Boardman Poland RdYoungstown, OH 44512
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
I took my 6 year old in for an exam, for back to school. During the exam, I explained that my son only knows some letters & that letters like b,d,h and f he confuses with other letters. I was ignored. She asked my son questions about his vision, then she wouldnt allow him to answer without her interrupt & finishing his sentences. At the end of the appointment he was given a prescription for the glasses. I was not pleased nor did I feel he really needed them. With & without the Rx, he misread the some letters. After the appointment, I asked my son if he had forgotten some of his letters or if he really couldnt see them. He said, he couldnt remember all of them, so he guessed or didnt answer. She was extremely impatient, rushed him throughout the exam. I questioned the technician about his vision, she stated "theres a different hesitation when kids dont know." We come back to pick up the glasses. I asked if he could be taken back to reread the board with the glasses, that irritated her.
The doctor is very arrogant. he also wanted my girlfriend to pay $83 for a contact exam, which is supposed to include being shown how to put them in and a trial pair, and come back next week to get her trial pair. Then he got an attitude when I demanded she get them at the time of paying for them.
Went there got eye exam orders glasses they called me 3 x for insurance info called them 2 x after to find out where my glasses where been 6 wk they said never had an order for glasses mine broke that's why I went kept my money never got glasses sent me my vision script in mail went and paid for glasses at another place cause my insurance wouldn't cover another pair wich i never got. Stay far away for this place bad there a joke won't be in business long they treat customers like this
Worst business I've ever dealt with. They do not return phone calls and they are rude. I was made to sit in the waiting area for an hour before they told me to just go ahead and leave. It took over two months for me to get my glasses, and that was after I had to do their ordering work for them. It also took 7 weeks to get my daughters glasses. Even our insurance company said how awful they are! So do yourself a favor and find somewhere else to go.
STAY FARRRRRRRR AWAY FROM THIS PLACE!!!! This place is horrible and I never spoke to someone soooooo rude in my life! I called for a few simple questions since I no longer live in the surround area. 1. Since optivew is no longer in business, I was wondering if this place had my past recorders. 2. If they were able to tell me what type of contact lens I previously wore since I am interested in reordering lens. Never in my life have I felt soo disrespected when the reception blow me off and told me that would requirer her to look up records. Well ma'am I am sorry but I dont live close I am calling on my lunch break and if you were sooo busy that you could not help me why didnt you tell me that in the first place and tell me to call back in 10 minutes and than you would be able to help me!!!!!!!!!! Not like I can just simply drive there when I live miles away!!!!!!!!!!!!!!!! Please people avoid this place, it is sad that optiview is no longer in business as I valued their team and staff and customer service!!!!
Dr. Brad Is Absolutely The Best Eye Doctor I've Had For Years. I Love Him.
Absolutely the worst customer service I've seen anywhere. I will never step foot in a walmart vision center again. The optical staff stay in the back until there is 6 customers then they take people out of order not caring who was there when. Absolutely ridiculous morons.
Customer service is horrible. I was treated by a staff member there. I was yelled at and called names. I reported this to the BBB and in return the establishment KEPT my paid for contacts. I received no refund. I dont understand why they were not mailed, but when I went to pick them up after 4 months I found that staff member still employed after I reported this to the BBB. I will never return. I should have called the police and filed charges of verbal assault. I cant believe someone like this is permitted to have a job dealing with the public.
Friendly, professional, helpful. They went out of their way to make sure I was satisfied. Prescription is perfect.