Po Box 14606, Youngstown, OH 44514
On 9/17/17 I tried to get an appointment after 4 pm anytime that week or after 2 on a Saturday because I work. They told me the only time slot they could do is 2--5 pm on Friday, and I had to be able to let them in by 2. So I booked the appointment and they confirmed it for 9/22/17 from 2-5 pm. So my wife had to take off work to be there by by 2:00. That day, at 11:51 am they texted me that their appointment before me cancelled and that they were on their way to my house and asked if I could get someone to let them in. I was unable to find someone on such short notice, so they cancelled the confirmed 2pm appointment that my wife took off work for! They told me "we cannot wait around." So I called a reliable company (Steam Action was willing to add me to their schedule with only an hour notice, and they showed up on time). I will never do business with them ever again.
I am highly dissatisfied with this carpet company. I found their ad in a coupon book and decided to try them. Although they quoted me a great price for being a first time customer, it took them 3 days to return my call. I made my appointment for the following Monday and they called an hour before the appointment to cancel due to cold weather. He rescheduled me for the following Friday between the hours of 11 and 1pm. I stayed home and moved my schedule to be at my house at this time and the company never called or showed up. When I called there was no answer. Thanks to the carpetsmith, the only weekend I had to move all my things into my new home is now wasted because of the delay the cleaners caused me. Not only did they waste my time, their customer service is horrible. I have decided to call another company who is RELIABLE and I will never do business with the Carpetsmith ever again.
I had carpets cleaned. On time, Very professional. Explained process, and did not try to sell more services than I ordered. Used an advertised coupon and price was less than I expected. Carpets are beautiful! Will definitely use this company again, and certainly recommend their services.