Since I can't select 0 stars.... Called a few weeks before my daughter's bridal shower, told them what I needed, found out it was available for my date and said I would call back in a day or two after I spoke to my daughter. Tried calling two days later and for 3 weeks I could not get ahold of them- left several voicemails. Finally went to the address which they were no longer at. Luckily a lady at the business that was at that address knew him and said she would call him. He answered on the first ring and she told him that I was there and had been trying to get ahold of him. She gave me the phone and he told me he had been out of town. Really? For 3 weeks at prime rental time and not answering or returning calls? He assured me the tent and tables were reserved and he would call the Wednesday before the event to set up delivery time. I was so busy preparing for the shower that I didn't realize until late Thursday night that they hadn't called. After initial panic, i checked the weather and since there was no rain forecast and I didn't want to count on them I called around to family and friends and got a couple smAll tents for shade and tables and chairs that I needed. Luckily it turned out great but had there been rain that day my daughters shower would have been ruined.
Serving the Youngstown Area
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
24. Struthers Chairs
111 Elm StStruthers, OH 44471
From Business: Struthers Chair and Tent Rental is a family owned and operated party rental business providing services to the Youngstown, Ohio and surrounding areas since 1968. …
From the start this company was unprofessional and rude. First he told me I gave him the wrong contact number, which I did not. Then when I called to confirm because he never called the day to confirm that he said he would, everything was right. The night before I get a missed call. No voicemail. The next morning I call the number back and he says a tent size that isn't what I ordered. A company gets here and only has half the tables and the wrong size tent. Turns out they had to farm the job out because "they couldn't handle it"!!!!! Unbelievable. When I called to talk to the guy and ask him why he did this To me he hung up on me! Talk about inducing panic on the day of my Weddig reception. Luckily the other company was great and got everything squared away for me.