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3495 Crompond Rd, Yorktown Heights, NY 10598
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Thu:|
|Fri - Sat:|
Fax: (914) 737-4548
As soon as I walked into the showroom, someone greeted me. I felt welcome. My sales consultant was young and relatively new, but he was a dream. Helpful, knowledgeable, personable, accommodating. Five stars for Luke. I would not hesitate to deal with him again. The dealership was also very accommodating.
Went here to buy a 2013 Pathfinder. Talked before with the salesman, Keith, and was given a decent quote. On Saturday I drove 40 minutes to this dealership. Had to wait about 2 hours while sales people were walking around me and the sales man that I was assigned to was busy. Why I couldn't talk to someone else - no idea! So after 2 hours of waiting we sit down and I give him the price that HE quoted me over the phone. He started telling me that he lost all documents where he figured the price of the car when we were on the phone. He asked me for the price that he quoted 4 times during my conversation with him (apparently to check that I wasn't making it up or maybe trying to trip me). He then stood in front of me and said "are you willing to buy the car today". I said firmly: "Yes, given the right price". He stared at me for about 10 seconds and it was dead silence. (I was thinking to myself, "did you hear me stutter when I said YES?")
He went to his manager and said we can do the deal IF I finance with them. This was never discussed during the phone conversation. I said that I was planning to finance with my bank. He said that their finance rate was only 2% higher than my bank's and it should be no big deal since it is only 2% of the purchase price. I told him that he should check his math and that it would be 2% YEARLY for 5 years (I was an Economics major in college so discussing this with me is a losing battle). He conveniently said that he wasn't very good with numbers which is why he said what he said. BS - in my optinion.
He said that he would need to go talk with his manager again. 10 minutes later he comes back and says he can't do the price that he quoted me over the phone. He doesn't counter, doesn't try to drop options, nothing. He just says there is nothing he can do so I leave. What a waste of my time!! This was the strangest negotiation I have ever had...