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This place is horrible. Took over two hours to deliver when 45 min to an hour was promised. The pizza looks and tastes like it was made the previous day. Do not order from here.
I have witnessed owner(?) Dustin humiliating his employees even while customers are present, food is often cold or incorrect by the time it is delivered (which is usually 1+ hours..) very very unprofessional service I will not be returning to this location.
Can I put negative stars?!? We order constantly from this place, We had one bad incident with food and asked for a refund or replacement of the bad item.The owner screamed an talk downed to me, than my husband. I have never been disrespected by an "owner" that way! PATHETIC & UNACCEPTABLE!!!!! Guess the business is not doing so well that they can't make good on a burnt small Stromboli. Well say good bye to several hundred dollars in sales between our business and home... Pizza al Biaco is much better anyway!
I called to order a Philly cheesesteak sub with letteuce and the regular stuff and they tried to charge me 9.50 as soon as I said usually my bill comes up to 8.50 the man on the phone slammed the phone and i heard him cussing. I called back and told them that they were very rude for what they did.
They had me waiting over 3 hours for my food and wonderful to hear the fries were cold and stale the sandwich was cold the service sucks and I tried to talk to somebody in charge and there was nobody in charge of the place that's what they told me
Love this place!! Every time I go over the owner is always there!! He's a very hard working man. I don't know how he does it. What ever I order is so good you can tell is freshly made. I recommend it :-)
Whenever I really have a problem with you people your fries are always freaking cold and burnt every time I order from you people your fries are always burnt they are never hot learn how to cook them properly and keep them hot until you deliver them to your customers this time when I called I even told the person to make sure the fries were hot and she said yes they will definitely be hot when they got here they were freezing cold and burnt to a crisp
I've always enjoyed the chz steaks @ Parma: great sauce (very important), the chz melted thru the meat, not just a few pieces of chz placed in the bottom of the roll before the meat goes in. I always order my chz steak w/ xx sauce. I usually check the sandwich if there are no seperate containers of steak sauce in my order. Well, last night I waited an hour for my food (I get being busy on a fri night). I asked the polite driver if I could check the sandwich before he left. It was room temperature and not the right sandwich. I wasn't angry - I get it. But I asked for another chz steak letting the driver feel how "tepid at best" the sandwich was. I explained to him he did not need to go crazy rushing around to replace the sandwich. I was ok to wait. I tipped (not his fault) and he left. It wasn't long before I had the replacent sandwich and it as very warm. But, the sauce that was used was sweet and not at all like the sauce I have become familiar with. I did ask for xx sauce that I did not receive. Disappointed. This was truely the only decent chz steak in town with the right sauce. Except for last night. I don't know what that was but I won't be ordering again. It's baffling to me how owners of restaurant businesses don't understand the public falls in love with a certain product. If 'skimping' and cutting corners occurs we notice and no longer want the product. I'll have to look elsewhere for that 'close to the philly chz steak' flavor this establishment once had.
LOVE their pizza! I'm a women, and 1 slice is good for two meals. My husband loves their pizza too, but he finishes a slice in 1 meal ;-)