Very very poor customer service Was yold You should not have a snow blower if you don't know what the shearing bolt isWhen this was brought to supervisors attention they made excuses stating that they had been busy and then proceeded to say Well you should read your owners manual then you will know the names of the bolts! Never offered an apology then proceeded to charge me 3 times the cost for the bolt than any other location. Do NOT use this company
hate to see you go next year
Hawn's is the best place to buy outdoor power equipment. These guys know the products, can assist you in choosing the correct tool for your application, and will spend as much time with you as needed to educate you so you know you are making the right purchase. They have done all the maintenance on my husband's Stihl chainsaw for years, as well as sharpening his chains. I never worry when I drop it off that I will be ripped off by parts replacement not needed. You will get all your old parts back and they stand behind their work 100%. The old saying "you get what you pay for " aptly applies to dealing with Hawn's products and service. You will not be disappointed.
The owner is rude and RUDE. I called for a price of adjustment to my mower, and he rudely told me that "cheap mowers like John Deer, Poulan, New Hollands are too poorly made to really fix" ... he didn't know the first thing about how to make any adjustments, and hung up on me when I questioned him on what TRULY is a good yard tractor. TOTAL WASTE OF TIME