Had a small broken metal piece fabricated for an instrument out of production. The part worked great, was half the price he quoted me, and was of higher quality material than original. Awesome service. I will be back and highly recommend.
The sales manager will lie to make a sale with extended warranty plans. I asked a ton of questions regarding what is covered. Time after time he said, and I quote, "it covers anything except routine maintenance, tires and wiper blades." The truth is that any repair you need requires that your Vin number and needed repair be submitted and they "let you know" if that repair will be covered on your vehicle. As you can figure out by now they usually aren't. Typical of the reptation of car sales they will say anything necessary to make a sale.
I bought a vehicle from there last August. I was quoted an interest rate and they changed the paperwork after we left to a higher interest rate luckily we were able to fix it a month later but it was a huge hassle. Also after three days the vehicle started to have acceleration problems and would lose power. I took the vehicle in and was told by the owner Jason they would take care of it and that if it continued they would put me in a different vehicle. After taking the vehicle in over a dozen times I agreed with the service tech to switch my car for the same payment and interest rate. When I went down there to do so I was told by the assistant manager Dan that they couldn't do that and the service department shouldn't of made such claims and that my vehicle because of it's problems was worth half of what my loan was. I explained that the owner Jason said that if the problems continued that he said the same thing the service dept told me. He said that it wasn't possible and that the service dept. would have to fix my car or do a trade in but no guarantee of interest rate or payment and only half of what my loan was. The service department can't figure out whats wrong with my car and Bob Hall as left me with a lemon to just constantly take in to get bandaged. They have poor communication skills and lie through their teeth. Their assistant manager was verbally abusive to my husband and when my husband bit back he escorted us out of the dealership yelling at us the whole way. I highly suggest going to Bud Clarey my husband bought his car there and they are saints compared to Bob Hall.
Not only does the service department not know what they are doing, Greg the service manager is so insecure he freaked out when I asked him to do the test that I left the care there for. I tried to talked to the owner Frank about the complete lack of service and horrible treatment and he told me I didn't buy the car there and how dare I complain about the service department and to leave. Previous visit were not any better, I would have to take care to Beaverton service department to get fixed after Stewarts would tell me nothing was wrong. Last test needed was an oil consumption test. After car being at Stewarts 3 time, they would tell me they couldn't find anything. Again brought to Oregon and they advised the test I needed. So I made the mistake thinking stewarts could do the test. It is pretty simple they change the oil and then you drive it 1200 miles and then they drain the oil and measure the oil. Greg didn't change the oil. He just topped it off. I called 40 min prior to closing and explained the only way the test could be done is to change the oil and that is what I expected, he said there was no one there to change the oil. (I guess he and the other man still there are to good for that) and to pick up my car and never bring it back and hung up on me. When I arrived the actually had the guts to lie to me and say he performed and oil consumption test, when I asked what that meant the said the checked the dipstick. He obviously has no clue what he is doing and was very threatened that some women knew more than him. I am not sure if he can't read either because he said the reason he didn't change the oil was because Big O had a sticker on the window showed the oil was changed. many times he told me this was Big o fault for marking an oil change when it was for tire rotation and the put the mileage in the wrong box. There was a date box and mileage box and then a check mark for tire rotation or oil change, it was clearly marked for tire rotation, but Greg thought the mileage should be under the oil change box in the date box. I know it doesn't really make sense but I guess he can't read. But it doesn't matter if the oil was changed the day before: the only way the test could be ran was to change the oil and that is what I asked for. He thought my husband was nice because he didn't question why they didn't actually do the test. These people have no idea what they are doing, the owner is a very rude man, I am very glad I didn't by my two current cars with them! I was told of car they worked on and the engine blew up 50 miles later. Not only is the service horrible cars are overpriced. CARR subaru is the place to go, I got mine for $2500 less than lowest price Frank would sell for