What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
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From Business: Southwest Auto Service is family owned and operated. We are a full-service auto repair and maintenance center.We have been servicing West Michigan for over 40 yea…
From Business: Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact u…
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I have had my vehicles repaired there for years. I know I can trust them to do the work that has to be done and they keep me informed of anything that may need attention down the road. They take great care of our vehicles and offer an annual discount card for various services in return for our business that we are always able to use. Their mechanics are polite and knowledgeable and their business people are very organized. I appreciate everything they do for us.
I will never return to this shop. Had my windshield replaced here and was told my molding was loose because of missing clips which should have been replaced with the windshield and I had no problem paying for new clips. So the molding on my windshield breaks off while driving and I go to the dealership and buy new clips and new molding and went back to this shop and asked them to work with me on the cost which was 200.00 more on top of paying for the windshield and was told to take the molding back and they would find me one three days later no molding and not willing to help me. So 425.00 dollars later I should have went somewhere else but I will never go here again!!!!
I brought my car in for a squeak and a clunk.... 3 trips and 3 times being inconvenienced and $700.00 later the problem finally got fixed! Twice when I got the car back it smelled like smoke so bad I had to air it out for several hours and completely clean the inside! And to make it worse I had some damage done to the frame of the car above the passenger window and mirror. When asked about it of course they said they didn't do it. I have no proof but I know my car and I know something fell on my car while in their care. When I emailed the owner he forwarded my email to the manager who called my boyfriend and offered a interior cleaning.... What about the frame damage??? No one reached out to me.... Hello.... I'm the car owner! This company obviously does not care about customer service or keeping customers and it starts with the owner.... Who just blew me off to the manager to handle me and even he couldn't give me the time of day!!! I am a manage myself of a small business and I know things can and do go wrong.... What sets good owners,managers,and businesses apart is how they react to the things that go wrong. This company doesn't care ...there only out to misdiagnose your car to keep getting your money and from the rest of these reviews on this page I'm not the only one this has happened to.... Wish I would have read the reviews first I would probably have more money in my pocket and I know I wouldn't have a big dent in my car!!!!
I have been getting work done on my cars for more than forty years I have never had a shop be more honest an up front than these folks they are very kind an do very good work I tell all my friends if they want to trust someone to work on there cars this is the place can't say enough good things about them they have been great to my family.
Walked in the door explain to them my issue with the free diagnoses these guys are prom Great customer service from Nate
When the man called me to tell me the estimate, he told me $737 for the rear brakes. I asked for a breakdown, $299 for calipers, $150 for rotors, and $100 for pads. He said on one side the caliper was completely seized and the other side wouldn’t slide. I was thinking “if it wouldn’t slide at all, why is the rotor worn out?”Told them to put it back together, I would take it elsewhere. They said it was already back together. This struck me as fishy, as why would you put it back together if you are hoping to fix it. I don’t think they even took it apart!!!!!This morning I took it in to Real Care Auto, just up the street. Only 1 caliper MIGHT need to be replaced as it is leaking, but they are going to try to fix it first. Max cost? $400. $89 dollars less if they can fix the caliper. $89 dollars for calipers as opposed to $150 from Tuffy.If you like getting ripped off, definitely take your car here.
Very thorough! Good Work and Honest.Haven't had an unsatisfied customer yet! Affordable! Communicates well!
had my car took in for some simple things like ball joints struts and sway bar and i didnt have a problem everything was fine drove 100 times better no more boat rides i highly recommend this auto repair shop to anyone...honest...
I took my truck to these idiots for a gas leak. Two small gas lines. A pump. A sending unit later. Total parts about 350 dollars. Bill was 1183 dollars. 800 in labor supposedly huh? Rip off. These guys are jack offs.
I love this tuffy that's on Clyde Park this is my second time I've came there always understatnding compassionate they always explain it the problem they always work with you I've been to other Tuffy's but this is my favorite tuffy I'll recommend it did tuffy location: to any of my friend && family ANYTIME ...SMOOCHES
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.