Terrible customer service! Not worth the trip! Seems to be a real issue after reading the reviews.
This business no longer cares about their customers. I have been buying from them for 5 years. Last year they did my wedding cake was told with my order I would get an anniversary cake since you can't freeze their cake. Two people the day of the order told me, my mom and my fiance we would get a small version of our wedding cake. Called after the wedding asking if we were suppose to get something for the anniversary cake. Nope we keep records don't worry. Called to put the order in and they said no you should have gotten a certificate. The manager was rude and unprofessional. I have seen this once great place getting worse every year. It really is a shame. And I'm not the only one this has happened to.
Not a fan. Very unhelpful staff when tried to place a next day 6 person catering order. No alternate options proposed when what I wanted was not available. Had never eaten there before, and will not waste my time again...
I love this place! We go 2 or 3 times a month and the. Food and service is great! I usually get one of their smaller portion plates and the food it fresh, and hot, there coffee is wonderful too! I had a family dinner and the seri ice for that large of group was prompt, correctly made and well seasoned. I recommend breakfast on Sundays, lunches on Tuesdays and dinner on Fridays ..
Very disappointed in their customer service. I ordered 12 dozen cookies from them over the phone to be divided up into 12 separate boxes to give to 12 different people. The girl who took the order wrote down 11 dozen not 12 and didn't specify that they were to be divided up into separate boxes. Went to pick up the cookies at 5:15pm and all the cookies were in one box and short by 1 dozen. The man we spoke to at the bakery said Morgan, the girl who took the order was an "airhead" and was new. He said we could wait for them to re-box the cookies but due to time we were unable to wait around while he re-boxed them. We were told that we could come by the next morning at 9:00am but would need to bring payment for the extra dozen cookies that we were short due to the employee’s error. Went back today to pick up the cookies and spoke to the same guy again to let him know that we were disappointed in the way the order was handled (not being divided up correctly and short by 1 dozen), he proceeded to say again that the girl who took the order was an "airhead", never once apologized for the error or inconvenience and charged us for the extra dozen cookies. I felt it was very unprofessional how the situation was handled and for the guy at the bakery to insult the employee who took the order by calling her an "airhead".
I recently stopped in for a upcoming event a found a little treasure! They have a cupcake assortment like no other shop I have been too! They all look amazing! And the ones I have tried are even better! Their displays looks beautiful! Love! Love! Love! Will definitely be seeing lots of my family!!!