I called this company on behalf of a very disabled patient waiting on his ride. It rang and rang and then played music.for 4 minutes. Eventually someone with a heavy accent answered - asked for the patient name - put me back on hold - 7 minutes into music and she never came back. I tried calling 5 more times - music and eventually leave a voice message - left my name and number and an explanation - no call back. The patient finally was picked up 2 hours and 15 minutes later. Pathetic - wish I could give a 'BIG FAT ZERO"
Serving the Worcester Area
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Wish I could give them 0 stars, but it wont let me. This one star review is one star more than Jet has earned in my book. Like everyone else pointed out, they are NEVER on time, and they dont even give you the courtesy of calling to say they will be an hour. I feel awful for their drivers of this company, many of whom are great people who try very hard to do right by the customers, but the front office sets them up to fail, by scheduling multiple pick ups at the same time, in different cities, and then of course the drivers incur the wrath of the pick-ups that they are not on time for, when its the idiots in the office who are to blame for your ride being late. Unfortunately, if you are getting rides from Jet, you probably have PT1 and have no choice what company MART sends your way, so the only hope is that MART will someday see Jet for the garbage company it is and stop using them, but that is just about as likely as the possibility that who run Jet, and the office personnel, will start only bidding on only the trips they can make on time....NEVER GONNA HAPPEN
On time polite go out of there way to make your trip plesent. Bob was the driver I had he's Courteous help full punctual I've used many companies I wish I could keep Bob and prospect thank you
Terrible company. NEVER on time and never kept in the loop with a phone call. I highly don't recommend Jet.
This company is the absolute worst that I have ever dealt with. Never on time one day and they won't even call to let you know if they're coming or not. Twice they left 2 of us at a medical appointment and refused to pick us back up.the person who was with me had to walk 5 miles to his house and I got a ride from a complete stranger. Stay away from this company. If I could rate them less than zero, I would.