Clean, but the customer service sucks... Was there getting a sleeve done and halfway through the sleeve my artist stopped working there. Nobody ever called and told me that she had left. They said they did not have my number and that the paperwork I fill out when I go there every time, which includes my phone number, they do not keep on file. So the day before my scheduled appointment with my artist I went to get my $70 deposit I had left to book her. Rob the owner told me that deposits are non refundable.. Now I can understand that if this was something that I had done.. like not shown up for my appointment.. but this was something that had nothing to do with me. I put that $70 deposit down for the artist that i wanted to work on me. He said its not his problem and I was out of luck. I have been in the customer service industry for over 10 years and never been so disrespected from a business owner, or anybody is this line of work. POOR customer service skills.. now over $70 you lost all of my future business, and I will never recomend you to anybody... Clearly you NEED the $70 more than I do.
took care of my auto and fast and reasonable rates with a loaner car too....curtious personnel ....could finance if I needed to do that...Great staf…
greatest place for a tat. amazing artists . they really listen to what you want and put it in ink so amazingly
This place is awesome! Rob is a very professional artist running a very clean operation. I wouldn't go anywhere else to get my ink! If you're looking to ink then this is the place to go! If you want something original Rob will hook up something wicked that will blow your mind! Check him out!!!
I've been seeing Rob Levis my whole history getting tattooed, defiantly happy with all the work had done on me! Cleanest store as well, had the most pleasurable experience getting tattooed
Hourglass Ink made a great first impression, which continued throughout my whole experience. The shop was easy to find in Worcester, had parking, and was clean and classy. I was extremely nervous upon arrival as I needed a coverup of a large dark tattoo and I have a low tolerance for pain. The shop owner and artist Rob Levis put me at ease to make the experience as comfortable and enjoyable as possible. I was impressed with his ability to cover up my previous tattoo, while also giving me a beautiful piece of art that does not look like a cover up. While discussing the coverup, Rob provided me with his portfolio to give me an idea of his expertise and worked with me to create the best tattoo for me. He did not give me a hard time when I complained about the pain and needed a break-he was very understanding and worked with me to ease the pain as much as he possibly could. I am already planning my next tattoo! Rob is an incredible artist and his portfolio exhibited his ability to create an amazing tattoo in all different styles. I would definitely recommend this shop to a friend and have urged all my family and friends to check it out!