Went in for a cut and color, had the worst experience of my life! Stylist named Kristin ruined my hair! Do not recommend this salon!
958 Southbridge StWorcester, MA 01610
From Business: Sanremo Hair Center is Worcester's largest and finest full service hair replacement center, providing non-medical solutions for men and women since 1980. We provi…
Salon Nina Rafaella has been observed by undercover critics traveling to well known salons throughout Boston. An extended travel to this particular area was an outstretch. A disgrace, staff reported.Due to the respect of small businesses, we strive to acknowledge the well respected work that have successfully been compelled as beauty entrepreneurs. Gems in a small city shall be honored, and gracefully so. Unfortunately, we can not let the reviews from staff be unsaid on this one.
I will only speak to the coloring services by Amy. Horrible. I only only just recovering now after 15 months from a total hack job. She totally scorched my hair. Stay away from this "stylist".
Cut: Spectacular. Time after time. there is no doubt. when it comes to her skills, expertise, talent, Nina is absolutely a top stylist who could practice her craft anywhere with success.Color: ditto. even better than above.Customer Service: Abysmal. Arrogance is through the roof. Be forewarned, if an emergency or an unexpected event requires you to cancel at the last minute you will be treated rudely and told that in the future you must give your credit card in advance to secure appointments and will be charged for any cancelations.I had a Force Majeure event occur - I drive two hours to go to that place for my hair and I called as soon as I learned that I wouldn't be able to get there. The woman I spoke with made me feel horrible. No matter how gorgeous my hair has been at the hands of Nina, I can never again feel comfortable in that place and allowing her to touch a hair on my head.I was treated coldly, rudely and as though I was somehow purposely disrespecting Nina's valuable time. I was told that in the future, if I should choose to book an appointment, if they could fit me in, that I would have to give my credit card number up front to them and be advised that if I were to miss the appointment for any reason my card would be charged the full amount for the appointment. i'm a corporate attorney. I know a little bit about being professional and customer service and how to treat people. I know about things that happen beyond our control. I also understand being great at what one does.. and having the temerity of character to understand that it doesn't give one the right to humiliate others. Even if there is a long list of clients clamoring for one's attention. You just never know what the future will bring and who will be there. It's a small world Nina. I wish you well. My hair will miss you -- but nobody should ever treat a loyal customer the way you treated me.
This place is awesome! Clean and great atmosphere. I had never had my eyebrows professionally done before as I'd always been nervous but my technician did a great job. I also had temporary eyelashes put on and was extremely happy with them as well. The price is also extremely reasonable.
terrible place rude and obnoxious people work there very snobby and my hair was uneven and color was not right faded in one washing never go again and VERY EXPENSIVE WAY MORE THAN ALL HAIR SALONS I HAVE VISITED SINCE AND NOT WORTH IT EITHER
I have my nails done here. Polite staffers, competent practitioners, and a clean, comfortable environment. Nothing not to like.
My experience at top shop salon with carol the esthetician was a wonderful experience all the way!!! Not only is she kind but very knowledgeable with waxing. She takes the time to get all of the hairs out and makes sure you are completely satisfied. I am smooth as a baby now thanks to her. I am not sure what techniques she uses but the pain is minimal... A lot less than I thought it would be. She also creates a nurturing environment that makes you feel totally at ease. I was nervous for my first waxing between worrying about the pain and being naked but somehow she made me feel like I was completely clothed!! Thumbs way up. Highly recommended
My appointment was in the salon, and I can tell you that the staff are not experienced at all. The stylist literally "chopped" my hair. My layers, instead of flowing naturally came out butchered and uneven. I felt violated. The girl who rinsed my hair after treatment didn't rinse well enough, so I left with my scalp oily. Then the stylist had the audacity to tell me my hair was too hard to manage! My other stylist has never had a problem with my hair, but then again he's WAY more experienced than the bag of fresh meat at this butcher shop. She should have said that from the beginning to spare me such a horrendous hair cut! I will NEVER return to Tu Moda after this, and I will be telling EVERYONE I know about what a mediocre salon this is.
Received haircut and might be one of the worst cuts I have gotten. Rafael nice but don't feel he has good skills. His cut was nothing like what I showed him. ����