Terminix

BEWARE: Billed for Services NOT Rendered!

I can no longer recommend Terminix to anyone. Essentially I was billed for services that were not rendered and then refused a refund. In December 2017 someone came knocking around 8:00AM on a Sturday morning. Unfortunately by the time I got to the door a few minutes later they were gone. A few minutes after that I got an email asking me to rate my Teminix service. I thought this was strange because clearly no service had been performed. I called and spoke with customer service who said they would apply the money I was charged to my account as a credit for spring service. I said ok. Fast forward to June 2018... I got an email saying my service was upcoming. I logged into my account and saw that service had been performed "yesterday". This is not possible as both my husband and I were home all day that day and know for a fact that no one came knocking or even pulled into our driveway. It had also been pouring buckets outside all day and I was told by Erica the customer service rep that they do not perform service during rain. After much back and forth with Terminix customer service (all very respectful and with much patience I might add) I was told today that the refund had been denied because the serviceman said he was indeed out here that day, even though I know for a fact that he was not.

I can no longer recommend Terminix to anyone and based on my experience would recommend looking elsewhere. Very frustrating given the fact that this company seemed pretty reputable.