348 Shrewsbury St, Worcester, MA 01604
Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Tue:|
Bike Parking: No
Parking: Lot, Free
By Appointment Only: Yes
Wheelchair Accessible: Yes
The reviews indicate very good doctors but not staff. I read these reviews first and decided to call for eye exam but the male I spoke with was curt and impatient. Maybe a bad phone connection but seemed more like background noise there. He wasn't speaking clearly and I asked him to repeat himself. He raised his voice and wasn't helpful just to make an appointment. Then he told me to call back instead of taking my number and calling me back.
I won't be looking to Bello for an exam. I haven't even been there and got poor service. Tsk, tsk.
Thank you Nick Bello for the wonderful experience I had at you business. I have been to other Opticians for glasses & they were terrible and did not take the time to explain, they put me in the wrong frames that did not even fit my face.
I love my new glasses you did, I can see so much better, also thanks for cleaning & adjusting the old ones, you went above & beyond, and Heidi was so helpful, I will definitely recommend you to everyone, thanks again.
I have had the best service at Bello Opticians for 20 years, Dr. Giovannucci is the best ever, he is so busy taking emergencies and so booked that sometime there is a wait, I've been there when his patients come walking in with major emergencies and they fit everone in, It is worth the wait, they have the best eyewear and will accomodate in any way, thanks guys
There is a reason Bello Opticians has poor reviews on Google, City Search, and Yelp plus many others review sites. They do not have a customer concept.
Absolute worst experience I have ever had. Went for eye exam - nice guy, seems caring, but was an hour late getting in that day.... hmmmm. said he had not slept well.
Went to shop for glasses, have a great eye plan from work. I am called "hon" from the owners son, who looks and acts stoned - they are all talking back and forth about the Madonna concert and how much it cost them to go.... excuse me, I'm right here.... stop talking to each other and show me glasses.
The kid working with me is critical of every choice I make.... finally, he advised me to come back when they have new choices from a show they went to. When I return I am assisted by the owner - again- the shop is like a circus... no real connection with me. He starts going through the store and gathering random glasses. Critical of my choice... I'm too old for some glasses apparently.
He goes over my package for the Lafont Glasses I chose - lenses, frames - tries to upsale me to way more than I need for no real reason. Add-ons, I select transitional lenses.
Time to pick up glasses - I say to young kid, is the optomitrist available... "No he's with a patient", Why?" I reply "I just wanted to thank him for the thorough exam and follow up with the headache question he had." He then tells me to go on in his office - the guy has no patient, he is just sitting there... lied to, really?
When I realize my lenses are NOT transitional - I call, the owner says "Oh that's okay, we never charged you for them, If you want that, just come in and pay and we'll add them." The total price for my glasses was over 1000.00 - I paid 400.00 out of pocket expecting all the features we spoke about. Now it will cost MORE to have the glasses he told me I would get? He keeps citing that it is human error... I bet if I had dropped and stepped on a pair of frames in that store I would not be able to excuse myself with "human error" as my excuse - I would have been charged for them. He is so condescending and belittling on the phone I am now fuming mad. If he told me for this amount you will get these frames, these lenses, and tansitional lenses, that is what I should be wearing. If he made an error in getting it all down, it's would be up to the shop to absorb that cost.
This ended up feeling like a SCAM place. The owner asked me if I could see with my new glasses, and If I liked the frames, I said yes. So I guess that he is happy with a customer that is only 50 percent happy, I was not happy with the missing transitional lenses or service. I have already gotten loads of compliments on the glasses, but each time I tell my BELLO NIGHTMARE STORY where I work only 2 miles from their front door, and am face to face with over 100 people daily... and I will the entire time I wear them and beyond. HON.
I bought a backup pair of eyeglasses from them to keep in my car . MAJOR PROBLEM... the progressive lenses were different from the prescription. I didn't realize until I forgot my primary eyeglass and had to use my backup pair a few months later. I've never gone back to them since it was months before I realized there was a problem.
We are going to Bello for our eye care needs, for more than 3 years now- always great customer service, great advice as to which pair is good for us, keeping our budget in mind as well. Many times we had to just drop by with my son's eyeglasses that needed yet another adjustment- Nick is always helpful, and always fixes the problem on the spot. Great location as well, helpful and knowledgeable staff.
Outstanding Customer Service! This is team of true talented professionals who go out of their way to give each customer the best in style, optical perfection and service. There are not many businesses today that give so much personal attention I have been a very high maintenance customer, who had a series of accidents with my glasses. The dedicated staff dealt with my insurance and helped with adjustments.
They couldn't have been nicer and I'm grateful.
I have bought three pairs of very expensive glasses as well as contact lenses over the past few years from Bello's. I have noticed their service getting worse over the
years. they used to be very friendly and willing to fix minor problems with the glassess well as provide free cleaning and maintenance. Recently, after visiting i was made to feel bad after asking for glasses maintenance.the owner was rude and very unwelcoming almost hinting that i needed to buy a pair of glasses instead. well, i walked out of there never to walk in again. the place has a lot of potential but it seems it is currently being dragged down by pure greed.
Well Lets Start By Say Dr.G is Awesome He Is A Very Nice and Knowledgeable Guy Heidi Was Nice and Nick is Kinda of Weirdo I Got Contacts There Like 7 Months Ago and They Were Pretty Cheap (So I Don't Know what the Other Person Was Talking About) But Today I Called To Order More Contacts and He Nick(Owner) Put Me On For Over 1o Mins and Never Came Back To The Phone So I Hung Up Now Im Contemplating On Whether To Call Back and Try Again?!?! Oh and With The Smoke Thing Yeah You Can Smell Ciggs Duh They Stand Outside The Side Door Right In The Waiting Room and Smoke and Most Of The Time With the Door Open!!
11/29/2011Provided by Citysearch -
I have been to Bello Opticians several times. The doctor is always nice and pleasant but the staff is unprofessional. They argue amongst themselves in front of their clients, they dodge your phone calls and in this last instance, they didn't even fax my order until a month and a half later. Now I have to wait another month. I won't be going back.
07/13/2011Provided by Citysearch -
Doctor Giovannucci is always willing to help. However, the staff sometimes get very frustrated when customers inquire about the insurance benefits. Their attitudes are unprofessional and they need to adjust their tones when dealing with clients. This place has a bunch of amateurs who are very uninformed about the business. How they stay open for so long is a mystery to me. I'm glad I wasn't the only one who was dissatisfied by the smokey environment.
11/04/2010Provided by Citysearch -
Nick Bello explained to me why Zeiss makes a superior progressive lens, but I knew my lenses were an improvement already. I could see so much better! If you have a high power prescription like mine and have been disappointed with your progressive lenses, try a pair made by Zeiss. The improvement in peripheral vision is significant and the ""sweet spot"" feels much larger. Yes, they are expensive, but Zeiss is worth it. After all, it's your vision, right?
10/19/2010Provided by Citysearch -
Have been going to Bello's since I was 2yrs old. They have always been good to me and my family. They know my name and always acknowledge me when I come in. I have Davis and never had a problem with them. Hedi always reminds me when it's time to get new glasses or to have an eye appointment. The entire staff is great and the atmosphere is comfortable. I will continue to go here as long as I need to and tell everyone I know to as well.
06/02/2010Provided by Citysearch -
I have been going to Bello's for six years now and have never had a problem. Everyone in there is always very friendly. Nick the owner has been helping me with my last pair of glasses, there was nothing wrong with them but I wasn't completely happy with them and he went out of his way to make sure I was happy even if it meant getting an entirely different pair of glasses. As long as I live in worcester I will continue to go to Bello opticians. If you are new to the area or just looking for a new place to purchase contacts and lenses you should definitely try bello's. Also the optician Dr. G is great and very personable.
11/17/2009Provided by Citysearch -
The optical expertise here is unsurpassed. I've been wearing glasses since first grade - so for the last 37 years. When I first got glasses through Bello Opticians nearly 14 years ago, I was amazed at how much better my vision was than ever before. They have continued to provide a high level of service and professionalism to members of my family since then (six of us need serious vision correction.) Thank you ,Nick and company, for all the wonderful years of excellent service and extraordinarily kind attention.