I called at 11 am one day for a time pick up at 4 pm same day and I had to call them at 4:10 pm and find out what was going on. I had to cancel my appointment and now can not get back in with my Dr. until the end of March. They are not organized at all. I feel sorry for anyone that has that issue with them.
An older driver of theirs with a beard swerved in front of me to take my parking spot. Not safe, entitled and extremely rude.
Mainly use their airport service. Nice people and never had a trouble. However, this time the lady lied to me and wanted to move the time half an hour early because "there is gonna be traffic". It turns out they are carrying four other people. Can't blame them for trying to make money since Wooster is not a big town. But I probably will never use their service again.
made me late for work today, called an hour ahead and reserved a ride, but when it was time for me to actually be at work, I called them to see what the hold up was and they had no record saying to pick me up.. NOT RELIABLE.