Monro Muffler Brake & Service
2781 Cleveland Rd, Wooster, OH 44691
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TollFree: (877) 466-6676
Specialties: Coil Springs, Exhaust Systems, Tires, Air Filters, Struts, Air Conditioning, A C, Alignments, Cooling, Catalytic Converters, Maintenance
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Do not go here. My roommates car was supposed to be $700 to fix, done somewhere else for only $100. I didn't know it was the same place or I wouldn't have gone there. Ther had me drop my car off at night so that it was done 1st thing in morning. I called at 10, and they didn't know what I was talking about. Also quoted me $100 for breaks, tried charging me $175. They wanted $600 for a broken coil spring, but I'm going to take it to the dealership.
Had an appointment at 9. The workers didn't even show up till 9:20 to open the place! I wanted to discuss what all they would do to my car but the guy basically ignored me to take a phone call. When he got off the phone he started talking to another customer while I was just standing there awkward in front of him. Customer service sucks here. Totally unprofessional.
Had some work done last year. They only did half of the job only put on one front sway bar. Then I was that I needed a new front sway bar. I was dumb founded. I went to the place and told them. told me "it wasn't under warranty and normally we replace both at the time." I was like screw you.
I brought my car in on Sunday afternoon for a stuck clutch. These crooks tried to fix the master cylinder. Later they realized that it wasn't the problem. On Monday they "claimed" that they were ordering parts from the nearby Honda Dealer that they never got the parts. The Supervisor told me that it would take six hours of labor which later twisted and said it would only need an hour and a half to get it repaired. I was very patient. Every time I called they kept saying that they are waiting for parts. I asked where and he said." I don't know, from Honda somewhere.". He kept beating around the bushes until he gave up and called back on Wednesday saying that I need my car towed to the dealer because they don't know how to fix it. If they were to get parts from the dealer, it's only a couple of miles down the road from them. Now my car is not even drivable. It's in the worse shape than I first brought into their shop. Had I known that these guys lack the skills and are dishonest, I would have taken it to the dealer to begins with. I afraid that they might have broke something else. Don't TRUST these guys.