hank you for using the Better Business Bureau's Online Complaint System.Your complaint has been assigned case # 91221210. Filed on : June 25 2012Filed by : Samantha GlassFiled against : La Quinta InnsComplaint Description:I was charged and slandered by this business with no notification La Quinta Inn & Suites Woodway - Waco South 6003 Woodway Dr Waco, Texas 76712 I checked in 6/24/12 out 6/25/12 ,Was asked if wanted to use credit card I reserved with I replied no,I paid cash I noticed later that day I was charged 250.00 additional dollars. I called asked why when I paid cash. Was told by George once he looked up that I was charged because someone smoked in room. I was taken back , for I choose this hotel over the other one on 9th street that was closer to the venue I was to present at in that small town because of the 100% No Smoking, I DO NOT SMOKE. I asked George why I was not contacted before charged, he stated I should have been, the cleaning person said I smoked so they charged me. I asked to speak to a manager or owner he replied manager not there til next morning. How do we know an employee wasn't taking "smoke break" or loaning room out. I am very offended that someone can slander me charge me without notification or proof of me smoking. If they are going to do that they need to be like the rental car industry that has a person go into room with you upon check in check for damage and/or smoke, and upon check out someone come to room to check in your presence so if there is allegations and charges against you you are there and can see why. I am a business owner and percieve this is an attempt for a small town fairly empty newer hotel to get some extra money. I was never notified of any such fees. Its not so much the money , for God blesses me always, it's more the principal and slander. Would also like to add I am pregnant and would never neglect my unborn child in that way. If they are going to charge the charges they need to have a better system than someone saying, that is hear say she say. Thank you for your time Your Desired Resolution:A refund and an apology for time spent disputing and the slander. Thank youThis case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. You will be notified when the business has responded.
7007 Woodway DrWoodway, TX 76712
From Business: Motel 6 Waco - Woodway Is Located Off I-35 Within 10 Miles You Will Find Baylor University H.O.T. Fairgrounds Dr Pepper Museum And Cameron Park Zoo. All Rooms Have A Modern Look With Free Wi-Fi. A Seasonal Indoor Pool And Coin Laundry On-Site.
3912 Interstate 35 SWaco, TX 76706
From Business: Motel 6 Waco TX is located near many shops and dining. Baylor University and Texas Rangers Hall of Fame are within 4 miles. This property offers an outdoor pool free wi-fi and micro fridges in all guestrooms. Coin laundry and truck parking available.
1509 Hogan LnWaco, TX 76705
From Business: Motel 6 Waco Bellmead Is Conveniently Located Off I-35. Waco Convention Center Dr Pepper Museum And Baylor University Are Within 5 Miles. All Guest Rooms Have A Modern Look And Include 32" Lcd Tv. Wi-Fi Available For $2.99 Per 24 Hours.
1008 E Crest DrWaco, TX 76705
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7. Motel 6
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211 Clay AveWaco, TX 76706
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2700 S New RdWaco, TX 76706
From Business: Candlewood Suites is focused on comfort, space and value. Whether you are traveling for business or leisure, our spacious, comfortable suites provide all of the accommodations you need for extended stay travel. With more than 4,400 properties located in over 100 countries, IHG has some of the best-known hotel brands in the…
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From Business: You may find yourself feeling particularly smart for choosing to stay at Holiday Inn Express. With nearly 1,600 locations worldwide you'll find comfortable inviting accommodations with just the right mix of services and amenities all at very affordable rates. Stay smart. Stay at Holiday Inn Express. With your comfort and c…
5903 Woodway DrWoodway, TX 76712
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26. Knights Inn
1510 Interstate 35 NWaco, TX 76705
From Business: Property Location This motel is within close proximity of Waco Convention Center and Cameron Park Zoo. With a stay at Waco Knights Inn in Bellmead, you'll be close to McLane Stadium and Brazos Park East.Rooms Make yourself at home in one of the 53 air-conditioned guestrooms. Complimentary wireless Internet access keeps you…