EDITED REVIEW: I regret my choice of words in my earlier review of 2/28/2017. I was very frustrated and allowed that frustration to show in a very unkind way, instead of simply presenting the facts. Good: people I talked to knew about the landlady already.Bad: Everyone warned me not to rent from her.Good: The leasing office is right next to the apartments so very convenient for communicating with landlady and dropping off rent.Bad: I only saw the landlady twice, when we viewed the apartment & when I signed the lease; very difficult to get a response to my phone, email, or text communications.Good: the landlady was in a local newspaper!Bad: It was about a lawsuit against her by multiple tenants for substandard living conditions. Good: City officials recognized her name. Bad: they never had anything positive to say. Good: a parking space was only $2.50 for the year! Bad: I needed two spaces, was only given one, and had to begin renting a covered parking space for $50 per monthGood: I stopped renting it when I no longer had 2 cars. Bad: when I communicated that I didn't want to continue renting it, I was told that I must keep it until the end of the lease. Good: tenants were encouraged to repair things on their own, which saved money.Bad: every repair visit required a $100 payment from the tenant. Good: the previous tenant left a nice shower curtain for me.Bad: the water pressure was very low, never improved despite my noting it in the walk-through forms and emailing the landlady about it. Good: the bathroom floor was a nice laminate.Bad: there was a gap in the floor between the toilet and the sink when I moved in that never got repaired despite my communication about it. Good: the security deposit was only one month's rent, plus any pet deposits.Bad: I am concerned that I will not be refunded any of my deposit. Good: I did like the individually controlled baseboard heaters in each room, and the hi-efficiency combo washer-dryer. The location is very nice for walking to the square and other local interest locations.Bad: the outdoor garbage bins filled up quickly , often overflowed, and garbage pickup sometimes didn't happen weekly.
My wife and I had a great renting experience with Advantage Plus! werThe knowledge and professionalism of the president, Mary Brown was way above what we have experience in previous rental situations. She is not going to baby-sit you!. We learned a lot from Mary Brown about how to fix some things our selves.We paid our rent on time for the 2 years we rented. Who says prperty managers are greedy. It is their job to collect rents, right? Do some people think the mgmt is supposed to give them free housing and return the deposit after they don't pay or after they trash the place?!! Dream on! The ones that complain the most have got to be the worst tenants. I wouldn't want the job of a property manager. If you are a good manager, and doing your job, the bad tenants will bash you on the internet for sure, right? Isn't that how it goes.. We didn't say anything until we left but they are a good company over all. Pay your rent and take care of your apartment or home and you will probably agree with us, it was a good experience. If you had to get evicted, skipped out during the night or didn't pay your last month rent and still wanted a deposit returned or left the home or apartment trashed, or your cat or dog messed on your carpet or chewed up woodwork, you will say it was a bad experience. We may not ever buy a home. So far this was one of our better rental experiences. We are the "good" tenants. We did what we were supposed to do!.
Awful experience with this landlord. She refuses to respond when the ball is not in her court, making it impossible to have professional communication. Towards the end she even took on an associate, Chris A., which was a great way for her to hide behind someone else. This "associate" happended to, at one point, rent from her and is one of a few people to actually give the company a decent review. If you do your research, which I didn't do, this company and Mary Brown are listed in several court battles, have poor reviews, and are horrible people to get into any kind of agreement. Oh, and forget about getting your money back. Even having two cleaning companies come in, replacement of blinds, and a glowing message from her partner stating the great condition of the apartment they can still find a way to charge you, so they do not need to return your deposits. Found that out the hard way. Who knew batteries were 20 dollars a piece and a missing end cap on a blind could be so costly to equal hundreds of dollars. I took photos prior to moving in, but through this experience learned to check each fixture, lightbulb, battery, faucet, door knob, and well basically any little stain in the apartment. You didn't document it, she'll find it, charge you for it, and it's amazing how you don't get the money back.
I am only about 3 months into my one-year lease, and am already thoroughly disappointed with the handling of the property I'm leasing. There is a distinct lack of communication from the landlady, who seems to have a rabid hunger for money and little else. I was warned by several people before moving in, and Mary Brown's reputation as an unhelpful, greedy, manipulative, and dishonest property manager seems to be accurate. Although I didn't heed the cautions given me, I would advise anyone else looking for a comfortable place to live, with a reasonable property manager, to look elsewhere. In my opinion, this is NOT a good business relationship to have.
I would not even give this company 1 star. Mary Brown is a very disgraceful thief. She falsifies information. She also knows how to ride just on the line to not be in trouble for anything. I was disgusted the entire time I lived in the apartments she "manages" as we all know the Mary Brown Trust owns the properties. She hides behind Advantage Plus. Advantage Plus what? Oh, I see, you TAKE advantage PLUS steal hardworking people's money. How can you look at yourself in the mirror everyday? No one sees past your fake smile. You don't have a caring bone in your body. You're greedy, cold and shameful. There is a special place in hell for people like you, Mary Brown
Advantage Plus has down such a great job for my husband and me in managing our property. They contractually do our "dirty" work for us. They take the abuse from tenants (so we don't have to) who don't want to honor their end of the bargain. They have to "clean up" our properties when tenants skip out without paying last month's rent or when they break a lease and expect money back. I wouldn't want the job Advantage Plus does and we're glad they have done such an outstanding job for us.
If I told my best friend about advantage plus, the best thing I could say would be 'steer clear of them with a barge pole". As mentioned by a prior reviewer, the service and follow up from Advantage Plus when requesting any form of assistance, is atrocious. How anyone can work with this company and still have a conscience, I have no idea. On top of this, they will verbally add any rules or regulations they wish to the terms of the lease, such as randomly adding in fees for people to have a dish provider install a dish on the roof, or refusing to issue parking permits that are listed as available in the lease. There are also suspicions (unproven) that the landlady calls the towing company and reports vehicles that violate her parking policy, even if they have stickers to park on the premises. The customer service they provide is atrocious. I just broke my lease 2 months early, and have zero shame in short-changing them - they have a full months deposit, and a pet deposit - and the cost in lost earnings and fees for me to go to the Laundromat - as they refused and failed to repair my washing machine for well over six months. If you value your sanity as well as your finances - find somewhere else to live. Everyone in Woodstock knows the owner (Mary Brown) - including the police, other realtors, and the city of Woodstock - and no one likes her (with good reason). She skirts just inside the law enough to stay clean, but her management is awful. STAY AWAY!!!