DO NOT SHOP HERE!! They sold me an e-cig kit that was expired in 2015. The manager would not refund my money or give me a full credit on another product. She offered me a "discount" . I am reporting them to the health dept for selling expired products, to the BBB for shady business practices, and to the Woodstock Chamber of commerce. The manager also refused to give me the owners phone number. I wish I could report them to the police, but that is not an option.
Leanne Roberts reviewed Cloud 9 Smoke & Vape Co. — 5 starNovember 28 at 12:52pm · You know its a great place when you move and still drive 45 minutes to still come here - each way!!!! Kennesaw location on Cherokee amazing. Best place I've ever been. Knowledgeable, friendly, and helpful. I have a fav employee but I don't know his name. He is amazing. Will find out about to head there now, but everyone there is very knowledgeable. HIGHly Recommended, and I'm a person who just returned from a 10 day trip split between Washington & Colorado. These people truly know their stuff. Not to mention EVERYTHING you need in one place, one stop shop, from SUPER high end items too basics. Something for everyone and budget. Also have cutensils Merchandise, acvessories. I got Miss Mary Jane Co pants there and everyone in Colorado wanted to known where and how to to get them. Literally had over 30 people ask me in one day. Point is Cloud 9 is where it's at. I'm about to drive in rush hour traffic, what is normally a 45 minute trip each way just to go there... Cloud 9 Smoke in Kennesaw is worth going that far, what else do you need to know? ??UPDATE: EVERYONE THERE IS WONDERUL. THANK YOU ALL FOR ALL YOUR HELP!Conner is the young down to earth but super knowledgeable employee that made the trip worthwhile. Then I also received wonderul advice and help from Webbie. Daniel helped out with several things as well.EVERYONE THERE IS SUPER FRIENDLY, DOWN TO EARTH, AND EXTREMELY KNOWLEDGEABLE ABOUT EVEYTHING. ANY PROBLEMS YOU HAVE HAD WITH ITEMS BOUGHT THERE (ONLY HAPPENED ONCE, MORE THAN LIKELY USER ERROR, MY FAULT), WHERE HANDLED WITH NOTHING BUT THE BEST IN CUSTOMER SERVICE.AFTER I HAD BEEN IN FOR A WHILE ASKING QUESTIONS AND TALKING ABOUT HOW MUCH I LOVE THE STORE AND THE PEOPLE IN IT, HOW I DROVE SO FAR TO COME THERE, ONE OF THE PEOPLE TURNED OUT TO BE THE OWNER, BEN.THANK YOU BEN FOR EVERYTHING. YOU RUN AN AMAZING STORE WITH TOP NOTCH CUSTOMER SERVICE. PEOPLE WHO ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT, NOT JUST MORONS THAT DON'T KNOW WHAT THEY ARE DOING. AND TO TOO IF OFF, THEY ARE SUPER FRIENDLY AS WELL. YOU CAN TELL IT IS A FAMILY OWNED BUSINESS, IT HAS THE ONE THING YOU CANNOT FIND IN RETAIL ANYMORE...INTEGRITYYOU CAN TELL IT IS FAMILY OWNED & RUN BUSINESS. AS I HAVE JUST BEEN SAYING IN MY LIFE, AND THE LAST THING I TOLD MY LATE FRIEND I JUST LOST, HANS: FAMILY ISN'T DETERMINED BY BLOOD, IT IS DETERMINED BY LOVE AND WHO IS THERE FOR YOU WHEN YOU NEED THEM. YOU CAN TELL THESE PEOPLE ARE A FAMILY, AND THEY TREAT YOU AS THEIRS AS WELL. LITERALLY COULDN'T ASK FOR A BETTER EXPERIENCE. FELT LIKE FAMILY MYSELF BEFORE LEAVING.THANK YOU BEN FOR EVERYTHING, I APPRECIATE YOUR KINDNESS & HELP MORE THAN YOU KNOW. YOU CAN TELL YOU ACTUALLY CARE.SOMETIMES THINGS HAPPEN FOR A REASON, & I WENT TO CLOUD 9 TODAY FOR A REASON. TO GET HELP FROM CONNER, SOMEONE I FEEL I CAN TRUST. BY THE TIME I LEFT, I CONNECTED SO MUCH WITH ALL OF THEM, ESPECIALLY BEN, I FEEL LIKE PART OF THE FAMILY AS WELL. I JUST NEEDED TO GO TO THE STORE, OR SO I THOUGHT. TURNS OUT BIGGER THINGS WERE IN STORE FOR ME, I GAINED MORE THAN JUST MERCHANDISE, I GAINED TRUE FRIENDS. I FEEL THIS IS THE BEGINNING OF SOMETHING SPECIAL... AND IT ALL STARTED WITH A TRIP TO THE STORE!!!AGAIN THANK YOU ALL, YOU ARE ALL AMAZING!LEANNE
Stupid, arrogant hippies. No clue about customer service. Terrible human beings.