Our family has used Cox Sanitation for > 30 years. The are reliable and more reasonably priced than competing companies. On the rare occasion we have had to call, the customer service has always been polite and professional. Highly recommended.
Do not trust these people to do what they say they will do when they say they will do it. They are either extremely dishonest or extremely incompetent, or both. We paid them $40 in advance to pick up 2 mattresses. Originally they promised to be here Tuesday. They didn't show so we called Tuesday afternoon. We were promised Wednesday. No call - no show. We called and sent an email Thursday and were promised they would be picked up that day. No call - no show. At this point an area manager got involved, and we were promised Friday for sure. When they hadn't shown up by 2:30, knowing their office closes at 3, we called expressing concern that the grass under the mattresses was now dead and this was the 4th day in a row we were promised a pick-up and were stood up, and that they had already charged us $40 for this service. At this point, we were promised that they would be picked up by 6:00. It is now 7:00, the mattresses are still there. We paid Cycle Works $40 to be lied to and stood up for 4 straight days, and counting, and now we have soaking wet, extremely heavy mattresses sitting on already killed grass.
One star is generous for this sorry excuse for a sanitation company. We just initiated service with them in August, and since then, our trash has only been picked up twice. Every time we call, it's a different excuse. First, it was simple apology. Then, it was broken down trucks. Finally, the operator actually had the nerve to tell us that if our can isn't on the curb by 6:00 am that it won't be picked up (mind you, I always put the can on the curb the night before). To make matters worse, we were promised free "service" for our inconvenience; since the promise (two weeks ago), our trash has STILL not been picked up. Why in the world would free "service" suffice when you're not servicing me at all? If you're considering CycleWorks Sanitation, do yourself a tremendous favor.....and stop considering. This place is nothing but a waste of time, energy, and money.
Chris K. Subcontractors,garbage truck came on Monday,but didn't pick up everyone on the block.Called,said"pick up Thurs" no show,called Fri. said"pick up today"no show.Back to Monday?If I forgot to put it out,and called they'd be right back,and charge a fee.Since they forgot,I could hear the dispatch talking to the truck"If We Missed It,We Missed It".
I highly recommended because I have had nothing but fantastic service for the last 6 years with Cycle Works. They have great customer service; especially Kelsi who helped me obtained a new recycling bin recently.
A awful company. They kept calling us to pay our bill, but I refused because never came to pick up the trash! THEY NEVER SHOWED UP! I had to call and tell them to pick up my trash. Then they informed us that our street is to narrow and we can no longer service you. I had to figure this out by calling them! They said they called and left a voice mail, but lied. Terrible company. Do not use them because they will just take your money and not pick up your trash.
The worst customer service I've ever had. The woman I spoke with was extremely rude on the phone.