2295 Towne Lake Pkwy Ste 140, Woodstock, GA 30189
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Horrible customer service. Bought a blouse and tried to return it after 32 days and told they couldn't give me my money back. Not even an exchange was possible. What kind of customer service is that. Never again will I give them my business. How does this establishment even servive? Would not recommend to anyone. Overpriced and bad customer service!!
Absolutely LOVE this store! The staff are super friendly and knowledgeable. It's obvious they don't work on commission as they tell you straight what looks good and what's just ok. I get so many compliments on my items from the store and I will definitely be going back!
12/20/2011Provided by Citysearch -
I wrote a glowing recommendation for this store a few weeks ago. I am NOT so happy with it today! I bought some jeans on the evening of 11/22 and was TOLD BY THE SALESPERSON that they could be returned for my money back as long as I had the receipt and they were unworn with tags still attached. When I tried to return them today, I was told that, after 14 days, on...ly a store credit could be extended... to me. The manager was called, but she didn't even offer to speak to me. She very unprofessionally spoke through the young girl that was working there. This put the sales person in a bad position. She did not agree to return my money either. A different return policy was not explained to me at the time of my purchase and no policy is printed on the receipt! Evidently the policy changes on a whim as I was told today that any purchases made during this month and through sometime in January would not qualify for money back upon return at all. Even if the item is brought back the next day, only store credit will be extended! Who knows what the policy will be after January?! The young girls working today were very helpful and apologized, even though it wasn't their fault and the manager did not even offer speak to me herself. Management seems to think that the word ""boutique"" means they don't have to ever return your money, but I personally don't know of ant store in Woodstock that wouldn't do it. They still have great clothes and service, but WATCH OUT FOR THE MANAGEMENT'S EVERCHANGING RETURN POLICY!!