Horrible experience...Once I got there the guy (Kenneth Martin) asked me in a smart ass tone: "You know that the price is $25 for older cars?!" I knew that. For some reason he was moving slow and acting disgusted without any work drive. It was not even the end of the day to be tired..He starts his procedure, then he tells me that the temperature gauge is on high and he can not continue to work on my car and I need to get out of there quick so the car does not explode (?!)That was weird... my dad just drove this car from NC to GA and it was not getting hot. I get in the car, looked at the temp gauge.. and it was a little above the middle... not hot. I did not pay much attention, I believed him and thought that maybe for a moment it was hot. He says: "I'm open till 5, but if there are 30 cars here in line, I won't be able to take your car later today."So I take the car to a shop near by. They look at it, drive it, test it... All normal. Not overheating. they do an oil change, added a little coolant, test it again, revving it...nothing. I go back around 4pm. He was testing one car and there were no other cars. So I wait about 10 min for him to finish the testing and he comes and asks: "Do you have paperwork?" I give him the invoice for the cooling system inspection from the shop, the car does not overheat and he can try again. Probably he looked at the gas tank gauge, not the temperature one...And he just said: "I don't want to test your car. You can leave. I already spend 20min preparing for testing the first time for free. Look, 3 cars just came behind you, please move, I will test those. I'm a private business and I can test only the cars I want. Your car was overheating first time and I don't want to look at it a second time."Did not even want to look at the gauges, just asked me to leave. Left and passed emissions at Town Lake Emmissions, no issues.Kenneth Martin should find a different job...
4980 S Holly Springs RdWoodstock, GA 30188
From Business: Pep Boys service location offering auto repair, maintenance and brakes services. With everything your car, truck or SUV needs from oil changes to new tires and su…
9421 Highway 92Woodstock, GA 30188
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Great waiting room, very fast and efficient!
HORRIBLE....LET ME REPEAT MYSELF "HORRIBLE" Customer service! They lie to the customer repeatedly. Charge an arm, leg, and your head for a service ($2000.00 job) don't fix it right..then lie to you more...and then try to collect again for what they didn't fix right to begin with! BE VERY AWARE!!!!!
Bad customer service. Will rip you off!Do not go here. This place will rip you off. They will overcharge you on parts. They claim they are using dealer parts, but you have no way of knowing and have no choice for cheaper parts. The markup is 70%-100% on parts. They also will charge you $120/hour for labor. They charge for diagnostic test but then continue to add additional "needed" maintenance charges along the way, they will nickel and dime you to death. They treat their customers very rude and get very defensive if you question the charge. Do not go here,. There are too many other options in the area to continue to give them business.
I have unfortunately spent close to $5000 with this location and each time I am assured the problem has been identified and fixed something else associated with the earlier repair breaks. when I spoke with the Regional Manager he was not interested in even listening to my experiences but instead wanted me to spend another $1500.These people will never see a penny from me again.