Initially I was a little weary about using this cleaners; I soon realized, however, that my fears were completely unfounded. The service is great, and I have never experienced nothing but superb dry cleaning while coming to this establishment.
I took a brand new Tommy Bahama polo shirt to them to be laundered and when I went to pick it up, it was damaged. I told them that it had never been cleaned previously, but they denied responsibility and when I tried to address it with the owner, she called me a liar and said that I knew the shirt was already damaged before I brought it to them. When I told her that I would never come back, she replied "good". Terrible, terrible, terrible customer service. I am sure that we could have worked out a reasonable solution with any rational business owner who actually cared about repeat business from her clientele.
great! the workers are courteous and kind! And because I regularly have huge bundles to dry clean, I get discounts. I've been going to this area for years and have never been disappointed. Great place!
I've used this location probably 5 times.The first 3 were decent.Just needing dress shirts cleaned and pressed.The 4th time, there were creases in the shirts that were not professional.The 5th and last time, creases again were present, large globs of starch were covering the shirts and the overall appearance (looked like it had not been pressed at all) was not suitable for work.Not sure what has changed, but I will no longer be a patron of this business.All of these imperfections should have been visible by the owner/worker. I don't have time in the morning to iron and clean my shirts.
As stated before, they ruined a dress and refused to fix it or pay someone to fix it. I went to the BBB. They refused to call back them either so it has now cost them an FYI rating by them. I will continue to go to every website I can find to let everyone know not to use this company, ever. The staff is rude, the owner uses avoidance as his tactic. Their turnover ratio is high because they treat their employees with disrespect. This business has no place in Cherokee County.
Establishment ruined a special occasion dress, pulling out the embroidery and refuses to provide me with compensation. Very disrespectful staff. I have taken my complaint to BBB.