his company Budget Blinds of Woodstock quoted us a price that we were happy with. The owner came out to do our measurements and then when he found out what his rep quoted, his tone suddenly changed. He was clearly not wanting to do our shutters for that price but said that he would since it's what we were quoted. We tried multiple times to have someone come out and remeasure since the owner said that had to be done before the order could be placed (apparently his measurements weren't good enough.) We both work full time so we requested a very early morning or weekend appt which they so conveniently had such a hard time accommodating. When the guy actually did show up, he showed up late and we had already left for work. We were already going to be late at that point and when he didn't show up by the time we were told, we left for work. When my husband called to reschedule the VERY RUDE receptionist told him we would be charged a trip fee for them to come back. Absurd! They were late & we were late to work as a result! Well, when we filed a complaint online, we received a rude email back from the owner that is obviously not good on his word and doesn't seem to care about the reputation of his company refusing our business all because he didn't want to give us the rate his rep quoted, his guy was late and we complained. Please share and any suggestions of how I can spread the word of the horrible customer service is appreciated. I will be filing a complaint with the BBB. This is possibly the WORST customer service from a company that we were going to pay thousands of dollars to!
1 Contact Us for AppointmentMarietta, GA 30062
From Business: We make custom window treatments, bedding, pillows, etc to the design trade, home owners and businesses. Our professional work studio is located in Marietta, Geor…
Alex at Budget Blinds of Woodstock not only beat the competition in price, but his service was EXCELLENT! From coming out on time to measure, to building my one custom plantation shutter to match the rest in the home, to installation....I could not be more pleased with the entire process. I was worried no one would want to handle my tiny job without charging me an arm and a leg...not true with Alex and Budget Blinds! They treated me as if I was their biggest customer! THANK YOU Alex and the gentleman who did the wonderful, perfect, clean installation. I will definitely recommend Budget Blinds of Woodstock!