Horrible customer service. Charged us for services we didn't even sign for. Seemingly avoided us when trying to contact the manager about the $800 we weren't expecting g on our credit card bill. Poor resolution of an obvious mistake
Enterprise RIPOFFNever again will I use Enterprise! I did not take out their insurance coverage. I scraped one wheel against the curb and their damage claim was only $1,092!! I sent them an email disputing the amount of the charges and asking for additional explanation. They never sent me a response to my email as requested. Instead they went ahead and filed a claim with my insurance company without bothering to discuss with me. A very NO CUSTOMER SERVICE company! So if you make any minor damage to one of their vehicles you are basically giving them a blank check and they will take advantage of you -regardless of your prior business with them.
The customer service at the Towne Lake Parkway location is outstanding! The people there are always friendly and go above and beyond simply meeting the need to rent a vehicle. On my last visit, I was advised to accept a safer vehicle with traction because of the icy street conditions and I was not gouged as a result of the upgrade. I appreciated their concern.
Location : 1350 Londonderry Dr., Woodstock, GAI rented a car from them with a painted over scratch. I didn't see it but when I arrived, I noticed that they cheated me!!!! Now they sent me a bill for 500+$ in repares. If you want to rent from this location, ake sure to check rental inch by inch!
The personnel were very friendly. However, they have me a dirty car. Nobody even washed it. I had made my reservation over a week before.
Great service , great value, great cars.