I would rate ut a zero if I could. Most of the workers that handle paperwork at the window are on break half the day. They make you wait for something that would literally take them 30 seconds to send you on your way. Takes an hour for a hi lo to pull a pallet out of a van. Terrable pkace to deliver to. All over paid!!!
I brought my M5 here for a routine service inspection , they took me right in , service cost alot less than the dealer , manager was very friendly ,…
I took my car in for a front end alinement car had no problems before after I picked it up there was a whole in the CV axle boot they denied doing it and said it was my fault to bring it in they will fix it for a ridiculous amount of money avoid this dealership
I brought in a 2010 F-150 for a ticking noise. Gorno had the truck for 5 weeks and worked with Ford to void the engine warranty. They stated that if they didn't change the oil, they couldn't warranty the engine. Jeff the service manager told me it was safe to drive home, and it caught on fire due to oil leaks from their mechanics doing a poor job of re-assemble. This dealership has done nothing but harm to me, and they used all non union labor to build their dealership. Flat Rock Ford is just up the road and offers fast, friendly service.
WATCH OUT FOR THIS PLACE,BAD CUSTOMER SERVICE,ALOT OF TROUBLE OUT OF THEM.BEWARE