My wife purchased an inexpensive phone because hers broke and was willing to try something less expensive. When she decided the one she purchased was to basic I called to ask about returning it. It was purchased on 12/11/2017 and on 12/16/2017 I asked if we could return it on the 18th (7 days later) per the return agreement. when returning on the 18th, they said there was a defect on the phone which was some almost imperceptible small manufacturing dis-colorization on the edge of the battery cover. In addition they said it was outside the 7 days. It was pretty clear that they had a big financial incentive (they stated that they loose a lot of money on returns) to not take it back. We went to Best Buy and got the product and treatment lacking at the Cricket store. My advice is don't buy products from Cricket expecting return or warranty policies. You will get a better deal from Craigslist or the like.
There is more to the story please see google... So yes they do not line up with what sprint has put in place for many years. (mobile now makes there own rules and its wrong) but as a hard worker they repay us by firing me and other staff members for doing what exactly what they say and how they been doing it for years but when it comes up as a red flag its the employees problem not mobile now. And to make it worse not only do you get a write up, or fired they wont pay you ( thieves greedy greedy thieves) and also keep another staff member that is lazy takes deposit money cause they cant pay there rent cause there check was short the same preson that leaves early always sick has alot of sales that get returned and they just get a slap on the hand. Can we say that mobile now is a little racists or just plan dumb or how about Corporate Thieves they make all this money off the worker and just give them alittle bit of hush money. This could have been a nice place to work cause of all the contacts and marketing skills that i have but mobile now is not interested in taking care of business for there employees that give 110% everyday even on a day off, For managers that do the impossible task with the tools that mobile now as a company did not give them and for your costumers. it seems to be that mobile now really doesn't care about these 3 sets of people that make your business a business and you will never get that unless you make these changes. You will continue to fail as a company because you hide behind your desk and title and your own faults. you are the blame Mr Business Owner not your employees.