Roto-Rooter Plumbing & Water Cleanup
2984 Ps Business Center Dr, Woodbridge, VA 22192
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|Mon - Sun:|
Emergency Service: No
Services: Water Damage Restoration, Plumbing, Sewer Cleaning, Water Heaters, Drain Cleaning
I called Royo Rooter today and they were able to send someone out very quickly. Our technician was very nice and did a fantastic job. He talked me through what he was doing and why and even shared suggestions for our family so we don’t have the same issue again.
Our electric water heater wasn't working, so we called Roto-Rooter and scheduled an appointment. We appreciate that a dispatcher called back to notify the estimated arrival time.
The technicians, Dave and John M. (#2170), were very courteous and professional. They resolved the issue quickly and we discussed about replacing the heater. They were knowledgeable and answered all our questions. We appreciate that they left us their contact info, so we could let them know if we had hot water a couple hours later, which we did. We highly recommend their services and look forward to working with them in the future if we have any problems.
I had old pipes with tree roots that required escavation and total replacement. Aaron was amazing, he explained the process, answered all my questions and ensured everything was in working order before he left. Because of his work and the team, including Hank and David who were responsive and always polite and professional, I am so very happy with the services. From now on I’ll only use Roto Rooter for my plumbing needs!
Called 7:30 am concerning 15 year old water heater leak. Chris (1125) arrived at 1:45 pm, inspected the situation, explained what needed to be done and why and gave me a quote. By 8:30pm the old water heater was out and new one installed with new pipes and new shut off valve. His expertise, professionalism and promptness were great.
Brandon and the whole team at Roto-Rooter were a huge help in quickly and efficiently replacing two broken sump pumps on a holiday weekend. We are so thankful for his fast diagnosis of the problem and replacing of the equipment. We are now back up and running. Thanks!
I called at 3pm to ask about a jammed garbage disposal, and Roto-Rooter said they could have someone at my apartment between 4:00 and 8:00, which was great. I left work early to await the tech, who didn't actually arrive until 11pm. He was very friendly, and clearly adept. He examined the disposal, and told me there'd be a flat $245 fee to perform the repair. That seemed extremely high, but I agreed, thinking that perhaps it was a more complex repair than I'd hoped (and feeling badly that he'd driven all the way to my house in Falls Church from his previous appointment in Ashburn/Reston). Once I'd signed the paperwork, he manually turned the blades a few times, and the problem disappeared. It was a simple clog; the total fix took well under five minutes of work.
I understand that I was paying an expert for his expertise, not for his time, so the speed of the repair itself doesn't necessarily bother me. But surely there should be SOME relationship between the price and the complexity of the work. Paying $245 for a problem that can be solved with a few turns of an Allen wrench leaves me with a very bad taste in my mouth, and so I'd urge caution to others who are looking for someone to help with what they believe to be a relatively straightforward repair.
Thanksgiving and family is in town - and of course this means toilet problems!
We called at 6am and by 8:30am we had Austin (USMC Veteran and awesome technician) showed up. Austin diagnosed and treated our problem and was out by 10am. Great job and couldn't be happier.
I am writing to let you know of the very positive experience I had with Roto-Rooter. I contacted the company on a Saturday night and they scheduled me for an appointment on Sunday morning -- the very next day! Zakk showed up on time, was courteous and professional, did a great job fixing my plumbing problem, and made sure I was happy before he left. There was no big sales pitch for other services - he did the job I needed him to do and was on his way. I'm now a Roto-Rooter customer for life!