Some excellent drivers, and some suck. Some know there way around fine, and some get lost in a cul-de-sac. Some get out to help customers load suitcases, and some pop the trunk from inside while the customer does this and then they complain they didn't get tipped. Some get out to help old and injured people who have difficulty, and try their best to let them sit up front realizing that 90 year old legs don't bend or work the way they once did, while some drivers must have never suffered an injury, or have no old people in their family and just don't understand what it's like to be old or injured, and I guess, some are just pricks while the others were raised by good parents. I go out of my way to generously tip the first type of driver, and make sure I under tip, if at all, the latter. I heard these guys complain about making $7 an hour where as 14 years ago, drivers earned $10-12 an hour weekdays, and $15-20 an hour weekends. I used to feel bad for the guys claiming these low numbers until I witnessed some of them, and the ones complaining about the pay were the latter. The good drivers still make a decent living, and I hope all customers go out of their way to give them the proper reward for what they do when they go the extra mile. Make sure these excellent drivers are compensated for a job well done, and hopefully, through natural selection, the bad drivers will become extinct.
One really rude dispatcher who will hang up on you mid-sentence. He'll lie to you when you call and ask where your cab is for ex. You say "Molly St." He'll say "oh well I heard Moward St." Or he'll tell you the driver came and waited an unrealistic amount of time and left .. His rude sarcastic comments are the main reason I won't be using this taxi service anymore. Other dispatchers and drivers are friendly and the rates are fair for the most part. I'm new to public transportation and I feel like everyone should be treated with respect regardless.