Zero stars if it were possible. When I order something to be delivered and the shipper unfortunately chooses to use UPS, the delivery is always delayed if delivered at all! The UPS system changes the zip code for my address even though the zip code I provide is the official zip code assigned by the postal service. I have called, emailed and today went in person to the delivery facility. The person in the Wixom, Michigan facility told me if I wanted my packages from UPS I needed to use their zip code! I explained that they were the only ones that use that zip and all other delivery companies use the official zip code and the reply was tough. Poor customer service and I will now stop using any vendor that ships UPS.
Crooks thieves, and liars. My son and I went in to ship an IMac he sold on Ebay. While at the UPS store in Wixom we where quoted 78.00. I explained to the man working at the time that that seemed high. He said that included all of the packaging material, shipping and insurance (we requested ins. in the amount of 1300.00 to cover the value of the computer). My son wanted to think about it for a minute because he only received 25.00 for shipping cost through his auction. We left for about 15 minutes and discussed it. My son decided that he would just go ahead and spend the extra money. I went home and my son went back to the UPS store in Wixom (literally 15 minutes after the quote). The same gentleman told my son it would take about 1.5 hours to wrap and said my son could come back later to pay. My son left the computer there to have it packaged and came back a few hours later. When my son paid for the services the same gentleman that quoted ME 78.00 charged my son 140.00 (mind you instead of the 1300 in insurance as quoted my son only purchase 700.00). My son being young paid the 140.00 and then called me. I called to figure out what was going on. The same man we had been dealing with all day became very cocky, rude and arrogant. His explanation was that the 78.00 was for 2 boxes and peanuts to package at 21.5 inch computer monitor and key board. HE HAD ABSOLUTE ZERO INTENTIONS TO TRY AND MAKE ANYTHING RIGHT TO CORRECT HIS MISTAKES AND DID ABSOLUTELY ZERO DESIRE TO EXERCISE ANY PORTION OF CUSTOMER SERVICE..IN FACT HIS RESPONSE WAS THAT MY SON DIDN'T HAVE TO COME BACK TO HIS STORE TO HAVE IT SHIPPED. I will be taking this up the ladder with UPS.