Tuscawilla Animal Hospital
1101 E Tuskawilla Pt, Winter Springs, FL 32708
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The groomer at this location is excellent. She does an amazing job. Unfortunately the rest of the business needs a lot of work. They are very overpriced. The ladies at the front desk are very rude never a smile or a hello and make you feel like you are inconveniencing them. For the amount that is charged you should be treated like you are important.
I have boarded my dog at this facility for at least the last 6 years. I had an issue after boarding my dog for the past 11 days. He had a a bad ear infection and I paid to have them put ear drops per prescription which was 8 drops twice a day. I brought him home today and noticed his ears were inflamed. When I picked up the bottle, it was full. The prescription was for 8 drops twice a day for 2 weeks. He was there for 11 days and the bottle should have been at least half emptied. Here is why you should NOT use this hospital. I asked to speak to the manager and I received a phone call back from the owner. He started to yell at me telling me my dog was a bad dog. He misbehaves and that it is ridiculous to think that they would put 8 drops in twice a day. He did not listen nor care about my concern and said I should board my dog somewhere else. I do not think I have ever had such a response from a business owner before. I have been overcharged on 2 occasions as well which he said was impossible, yet, I have a record with 2 credits after reviewing the bill and calling up to point out the error. This man should not be around people or animals. If the owner tells you that he will not administer medication per the prescription but will charge you anyways, that should be a red flag for everyone.
Been a client of Tuscawilla Animal Hospital for 5 years highly recommend them ,friendly staff modern clean facility Dr Suero saved my dog's life performed bloat surgery during a life or death emergency when other vets I called could not do operation and wanted to refer it the practice is extremely nice prices are fair service is exceptional go there you'll be glad you dif
Have shopped and tried numerous vets. I found this one 10 years ago and won't ever go to another. They have always been so nice, the people there are real and really care about you and your pet. I have in 10 years not experienced any of them being rude or have a attitude. The staff is very knowledgeable and will take time to explain the different products they have & whats best for YOUR pet. They have never kept me on hold for long periods when I call, I never wait in the waiting room for long EVEN when I didn't have an appointment. They never force products on me I don't want or need. Almost every dog I see there is happy to be there! I will sing there praises for years to come!! I think people who read not so good reviews should consider that the person making the bad comment probably just didn't get their way that day or they are upset at the world and need something to complain about to make themselves feel better. So before deciding not to go, actually go and try it for yourself.
08/16/2008Provided by Citysearch -
UTN, I think your wrong or confused. Our dog has been a patient there for 3 plus years and Dr. Suero and his staff have been very caring of our dog. There have been times they have opened the practice for us on Sundays instead of the vet hospital, they have taken great care of our daughter... I would not trust anyother vets with my baby.
Dr. Suero came highly recommended by his peers to us and we can highly recommend him and his other doctors to others. I have never in 3 years seen them mistreat any other animals and have been nothing but very caring to all the animals we have seen there.
I took my dog there to be spayed, (after getting a word of mouth referral) and they did an excellent job of taking good care of her, and allowed the dog to stay overnight so you don't have to worry about a same-day-surgery discharge. The dog had a small surgical scar, and was in good health upon discharge. The staff is professional, and clinic is modern and clean.