We are first time home buyers and were extremely disappointing in the customer service we received from Sunbelt Lending Services and in particular with the service we received from Penny Olson (NMLS#301167). We were in contact with Penny through email and phone until one day when she stopped returning all emails and phone calls. Penny had pulled two hard credit checks on us resulting in a 30 point decrease in both mine and my fiance's credit score. I am extremely disappointed by the lack of professionalism by this "Senior Loan Officer" and would not recommend Sunbelt Lending Services to anyone.
I I can't say enough good things about Pearl. She helped me refinance my investment property last year and is currently assisting my son in law qualify for a home purchase loan. Pearl is very competent, resourceful, responsive, and a pleasure to work with.
This company is excellent! We worked with Pearl to refinance our mortgage in Spring 2013. She got us a great rate at a very low cost and was very timely in handling all the paperwork. She communicated with us regularly to keep us up to date on the progress of the loan. Every member of the company we worked with was pleasant and helpful. And they sent a closing agent to our house when we were ready to close! I would use them again in a heartbeat and highly recommend their services.
We worked with Perla to refinance a rental property and everything went very well. We are a military family, living out of state, so excellent communication was very important to us. Everything Perla told us worked out as promised, and the Palm State staff went the extra mile to save us money by locating an old property survey (at no charge!) that I lacked a copy of. I would highly recommend Palm State Mortgage for folks who like dealing with honest businesses that offer outstanding customer service.
Palm State Mortgage is an outstanding company! They did my refinance and I was very pleased with their job. They are professional, courteous and very patient. I have already recommended them to my friends, and I will use their services again in the future.