through Wifi so I didn't notice. My old phone (iPhone 6S Plus) kept receiving texts, I paid no attention because I knew I was connected to a wireless network... on my way home I was not able to access any of my apps my new phone literally said No Service. However my old phone still said Sprint LTE. I thought duh!!! I need to switch SIM cards. I did that and was able to receive regular phone calls and texts, I got home which I have wifi, backed up my phone with no issues. I was receiving iMessages, on all my apps. The next day when I got in my car to sell my previous phone nothing was working... Maps ect. Only inbound calls and regular texts. I call Sprint, they tell me the SIM card that came with the iPhone 7 Plus was never activated therefore cannot receive services........... This store went out of their way to charge me a activation fee. Even when told by corporate that I shouldn't have to pay anything, reasoning: it was a FRANCHISE. I understood, paid the fee. My issue is that they never activated the phone. I called as soon as I got off the phone with Sprint call center and told them the issue. I was handed to Erica C. One of the first things she said is that "we checked and we heard the phone vibrate," I said both of my phones were on the counter.She says "we cannot and will not refund the activation fee, what you can do is call the complaint center at Sprint." I told her I just got off the phone with them! During the conversation she asked me "so how are you talking to me now if we didn't activate it?" COMPLETE NEGLIGENCE! I had explained the situation several times already, she could not accept that she FAILED as a professional... your corporate store TOLD ME that the SIM card shows inactive... Erica C. kept cutting me off, telling me she could do nothing for me. Literally talking over me and I'm trying to solve this manner fairly. AND hung up on me. THIS STORE LET ME LEAVE WITH A $900 iPhone without activating it, or doing anything for my inconvenience.
I came here after a Call Center FAIL. I was promised my iPhone 7 Plus would be here the next day, used a gross sales tactic to get me to submit my order ASAP (Order before 2PM and you get $0 Down, FREE overnight shipping $0 activation fees and you'll have it in the morning at your work place.) Either way, didn't happen, was LIED TO. The gentleman from the call center said he would cancel the order and I can go to the Sprint store on Aloma to pick up my iPhone 7 Plus with the same eligibility ect.... He tried calling the store before I got there multiple times to make sure I wouldn't have a issue or any push back, NO ANSWER. I get there, told them my situation. I was speaking directly to the Manager of their store and the first thing he said was "we're a franchise we don't do that here." Thankfully I asked for a # from the call center that sent me if I was to receive any obligations... after 30+ minutes the Manager on the phone finally got my eligibility and all I had to do was pay an activation fee $31.95. I was okay with that because SPRINT would reimburse me, not in cash but a CREDIT. Erica C. "Manager" then accessed my account, talked about her lunch and kicked the hay with her co-workers while I sat there waiting for the safe to open for the iPhone. The iPhone came out 10 minutes later, I'm not to sure what happened after that. They opened the box for the device, handed it to me as it was turning on, told me to sign into my iCloud so I could at least get my contacts. Then the phone prompted the newest update. They said it would take hours... and I'm better off just doing it at work because I had already bypassed my 1 hr lunch to do this... I said that was fine, I had Wifi at my work and it should be fine. I walked out very happy and excited about my new iPhone. It took me until the next day, to realize that they never activated the SIM card in the phone. I was not able to receive any 4G/ LTE coverage. While I was at work the previous day I was doing everything
I drive there from Kissimmee each time i need hep or want to upgrade my device. I ALWAYS go to see Jason, because he always helps me out when needed. It's clear that he is passionate about his job, and keeps his employees just as engaged. I highly recommend going to visit this location and asking for Jason. You'll be in great hands!!!