I bought my gas heater 13 years ago from Dale's Gas and now that I'm getting ready to sell my house, I decided I should have it checked out to make sure it's working since I haven't used it in a while. Their tech came out, checked it all out, replaced the controls which I was not able to see anymore due to discoloration. It turns out that it had actually burned out. So now I have a working heater and proof that it is working (from the receipt and notes), which will be a plus for the sale of my house. The tech did a fantastic job explaining everything and making sure everything works. Couldn't have been better.
Don't expect much from this company. Especially with regard to customer service and integrity. I agreed to have them come out and give me a estimate on repairing my spa heating unit for a fee. I just moved into the house and I am not familiar with this kind of thing. The technician was onsite for less than 10 minutes, did not perform any tests other than visual inspection, and tried to sell rather than repair.All of this is mostly fine except that they are charging me a $150 fee, and the tech spent most of the ten minutes trying to pressure my girlfriend to buy a new unit from them. I never received a written estimate, but they did spend a lot of time trying to prove me wrong. I asked repeatedly to get an actual estimate (you know, the thing I'm paying for), and they simply threaten to send me to collections if I didn't pay). And of course they were extremely rude the whole time.My primary dispute with this company is that they did not do anything to warrant a fee. They have supposedly charged me to estimate my repair costs. Even up until now, I have not received a written estimate (or a verbal estimate), just a few disrespectful phone calls and a lack of understanding.After this episode I called another national gas company that services my area, and they were great. If you are in this area, do yourself a favor and skip this place. It's not worth your time.
I've used Dales Gas for 2 years. I've spent over $10,000 on a pool pump, spa propane heater, pool heat pump, and repairs to my pool. At first, they were great; very responsive and the owner would even call to check on things.Lately, I've become frustrated. My spa propane heater, which is less than two years old, stopped working about a month ago. I called Dales Gas and was advised that they could come out several days later. They came out while I was at work and reported everything was working fine. It turned out they looked at the pool pump (which they had just installed brand-new a month before) instead of the spa propane heater. I called them again and was told it would be 3-4 days before they could come back out. They did come and "fixed" the heater again for $150 while I was at work. I went to use it last night, and the service light is on and it still doesn't work. Now I'm told they can't come back out for 4 more days. Asked to speak to owner 2 wks ago but he never called.
Exceptional service. I have used them over the years and without exception, Clint and Lacey are knowledgeable, experienced and care about customers. A great staff, trained technicians and superb service make Dale's an obvious choice for my pool, spa and grill service and support.
I kept in contact with this company to fix a leak in my water heater. They charged for a service they did not complete. I would definitely not recommend working with Dale's Gas. If you want to give them FREE money...that is up to you.