I called Dunham with a well pump problem and we solved it over the phone. It was a bit of an emergency for me so them helping me on the spot was greatly appreciated.
took my pump and motor in for impeller replacement. Bought from Dunham in 2008. Ron Dunham stated they don't make this any longer and he didn't have parts, but he had a Goulds. I asked if it was the same as the one I had and he stated a firm "Yes". And he stated he had parts for that system. He charged me $485.00 + tax for the 2 hp system. He said he was giving me a discount. I asked what the discount was; he replied, if it were installed the price is over $600.00. Where's the discount I wondered? After hook up, it was obvious something electrical wasn't right,. When I called Ron Dunham, it was as if he was expecting my call. He interrupted me before I could finish, and told me it wouldn't work I needed to convert. At that word, I wasn't listening. I wasn't going to convert anything, and he didn't mention anything thing about "convert" when I purchased. My old pump was 110/220V capable; I was using 110. I was sold a 220V. When I returned the working system, Ron Dunham was outrageously, verbally abusive yelling everything from calling me a b... to using the Lords name in vain again and again. He gave me the CC refund, then refused to give me back the original receipts! I swiped the papers from his hands and left the premise. So women, beware! I went there looking for their help and relying on their expertise. Never again!
I recently had a new well installed by Dunham Well and am very satisfied and So Happy that I used them for my well. Todd Dunham was very professional and his crews were always polite . I highly recommend Dunham Well. !!!
Excellent job by wonderful ppl. Exceeded all of my expectations in every way. Highest recommendation~!
Called for service. They were unable to complete the repairs but charged for the service regardless. I informed the owner of the issue and I was told that the charges were not too much even though the job was incomplete, incorrect, and unprofessional.
Very disorganized. Still charged a service fee when I never confirmed the appointment. No one at their business communicates with each other. I feel they are hard up for money which is why they send people out with no appointment confirmation so they can charge the service fee. Will not use these people again and have advised my clients and colleagues to stay away from them as well.
Came out less than three hours after calling. Knowledgeable and professional. Had water running in less than five minutes. Will definitely call with any future pump problems.