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West Orange Family

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(2 Reviews)

1002 S Dillard St, Winter Garden, FL 34787

(407) 877-3577

Today: 9:00 am - 5:00 pm
Tomorrow: 9:00 am - 5:00 pm
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Regular Hours


West Orange Family Medical: Michael Mercado, MD

Concrete Products, Ready Mixed Concrete


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Today I had an appointment at 4:00pm for one of my 6-year old twins at West Orange Family Medical. We waited until 5:20pm until I had to leave and we STILL had not been seen. They then didn't want to refund the co-pay. Nobody was keeping us updated, I had to ask multiple times what the holdup was. When we finally were leaving, we walk past the doctor sitting in an office eating birthday cake. HORRIBLE PATIENT CARE!!!! We ended up having to bring my son to an urgent care clinic so he could get a prescription for his ear infection. If the doctor was running behind, we should have been notified BEFORE coming to our appointment. They also should have kept us updated.



Terrible customer service. It'...

Terrible customer service. It's impossible to get on the phone with someone or even have them fix a billing issue. DO NOT GO HERE EVER!