Avoid at ALL cost! Every aspect of this company is disappointing. When I signed up for a membership I was supposed to receive $25 off a $50 purchase and the employee accidentally forgot to subtract the $25 before running my credit card. No big deal, right? WRONG, the company's policy does not allow any employee, even managers, to give a refund. It's been 3 days and no communication from the regional manager. Now, it gets way worse. I go in to tan for my 3rd visit and the manager and I decide that 6 minutes would be an appropriate time (I'm super pale at this point). I go in, lotion up and I'm ready...oh but she forgot to turn my bed on...I let her know and then go back in. The timer says 10 minutes, which is the max for this bed! So I do some awkward moves to make sure that I watch the timer on the wall and get out after 6 minutes. I decide at this time I no longer want to give this awful place my business. The manager seems dumbfounded. I'm sure I'll never see the $25 again and I'm also sure I won't be walking into that tanning salon again. Do yourself a favor and learn from my experience. Tanning should not be this difficult!
3470 Robinhood RdWinston Salem, NC 27106
From Business: We offer a wide variety of equipment and Custom Airbrush Spray Tanning
Nothing but problems from staff and management. They did not fully explain the terms of the service being bought and charged my girlfriend an extra month for no reason. They also say they do not do refunds and make you go through their customer service to try and get anything done. Terrible staff that have no knowledge of anything they are selling.
As a former employee, I can honestly say I have never worked at such a shady lying place before. I was told to lie to customers about our prices and not mention certain fees until after they had signed up. All the coupons had stipulations on them that were not written on the coupons, leading to more confusion and lying. If the manager did not like you, she would come up with things to write you up for. There is no caring about the customers in any way. It is all about getting the most money off the customer they can. Terrible place to work and tan.