Had a real dilemma with an old mortgage loan. woman named sandra real zoomed in on the problem and fix it in no time flat. great bank and experienced staff, thanks a million
I hadn't withdrawn money from my savings account in over a year so, without my knowledge, my account went "dormant". They never told me when I deposited $40,000 a month ago that I would be unable to make a withdrawal through the ATM or transfer to my checking account online. I found out today. I'm home sick and went online to transfer money from savings to checking to cover checks and was unable to. I sent an email through the website and got a msg that they would respond in 2 or 3 days. I called the number for customer service on the website and heard that there was a minimum 17 min wait. I called my local branch and was informed that my savings account was dormant and I would need to come in person and sign a withdrawal form in order to get it out of dormancy. I questioned why the deposit transaction didn't take it out of dormancy. I was told it needs to be a withdrawal and I need to withdraw at least $1 a year to keep it from going dormant. It would have been nice to have been told all this when I made the deposit. So here I am, home sick dealing with all this....as soon as I'm able, I will pull out all my money and close my account. No more BB&T.
No one at bank told me I had a negative amt in account they just took money out of my other account did not give me an option to try to re pay any amt to get balance out of negative, they said they can do this, but what I don't understand is that they don't care about you just the bank I felt like a piece of meat.
On 10/31/15 I made a deposit at the Fort Washington MD and no receipt came out.I talked to the manager and the teller at that bank also a centralized fraud claim was done twice. They said they have no record of me making a deposit on that day.They are lying someone in that bank stole my money.I went to the Prince Georges Police to make a report but they said I need a receipt to prove anything.This bank need to be under investigation.
HORRIBlE customer service!! I will never bank with them again. I had a overdraft fee because of bill that I didn't approve, put money in my account the next day when I found out and they still charged me. When I called customer service they told me " at the end of the day I got a Boucher and I knew about the fees." What kind of customer service is this?!? Then when I spoke to a supervisor all they said was that they will review what she said and she had an additude as well. Then said they will not review the fee even though it was an honest mistake.
This is the absolute WORST bank I have ever been with. They charged us a $108 overdraft fee when we had the funds in the bank to cover those transactions. After the transactions and the $108 overdraft fee we still had $168 in the bank. So even with the overdraft fee and we still have funds in the bank why in the world did we get an overdraft fee when we were still in the positive? They refuse to put it back and I have spoken to multiple people about this. They hang up on you and tell you its a legitimate fee and not a bank error. If I'm not mistaken an overdraft fee is when the bank has been overdrawn NOT when you have the funds in there. WORST BANK EVER!!!! They will constantly find a way to steal your money!!!!
This is one of the worst banks you can use. They lie about hidden fees and do nothing to correct the error. I initially was told I would not have a service fee and after 1 year a service fee started showing up on my acct. Their excuse is they sent me a notice via mail a year later and cannot give me a definitive answer as to why the fees are now on my acct. I closed the acct and will Never bank with them ever again..
This bank is awful. I'm out!! After being a customer for I don't even know how many years, I can't stand this bank any longer. They are not on my team at all.
We have the displeasure of being forced into being with this bank after Citibank sold off its Texas branches. So far:- They have locked my account. Twice.-Treated every online purchase that I have made as suspect, and demanded to know WHY I purchased things online.- Takes weeks, sometimes even months for a paper check to go through- Blocked my water bill for the CITY. OF. ROCHESTER. TEXAS. because they didn't know the bank that they used. - Hung up on my father twice in the past five minutes.- Refuse to offer any help.
Lacks compassionate customer service...would never recommend