I recently had an oil change at this location. They put on the wrong plug and crush washer and then used a vice grip to tighten this incorrect part, resulting in oil leakage. I took the car to the dealership because the check oil light kept coming on so I thought I had an oil consumption issue. The dealership informed me of Valvoline's shoddy workmanship and took photos so that I could go back to Valvoline for reimbursement. I called the Valvoline manager, Robert Granberg. He told me that there was nothing he would do and that he would not reimburse me for the damage ($87.13.) He also would not give me the name of his manager or address for me to file a complaint. Luckily, everything is documented and I have the time to pursue this further. The shoddy workmanship at this station could lead to a lot more damage than what happened to my vehicle and you should know that they will not stand behind their service!
First time at this location and they were unable to rotate the tires on my 2009 Dodge RAM because and I quote "we can't get the lugs off". For a place that specializes in tire rotations and oil changes they were not that impressive. Also they tried to sell me about air filter when mine was clean. Avoid!!