Signed up for regular biweekly service and constantly had to remind them to come out. Caught them billing us wrong once and gave them the benefit of the doubt. But then, we went on vacation and came back to a yard that hadn't been mowed in a month! When I called to complain, I was argued with and told that all of their trucks have gps tracking so they check in everywhere they have been and that they mowed just last week. If this is truly the case then this company has a problem with dishonest employees. I had to text in photos of the grass, 15 inches, up to my knees, to get them to come out. To top it all off when I received the call in reply to the photos there was no apology what so ever!!! and a revised bill was sent with the crew charging me for that day, nope no credit for the time missed, no apology given. Kelly is a horrible manager. Undoubtedly a family member with no business experience. They have lost my business forever!Called today to cancel service, still no apology.
A top quality company or help with all your lawn care needs.
Effective May 1, 2014, Yards By Us is UNDER NEW OWNERSHIP! With 18 years of experience in the Landscaping and Lawn Care business, we are here for all of your needs! Give us a call!
show up weekly, always do a great job, easy to communicate with, love they are all firemen
I would not recommend this company. We scheduled an appointment with them a week in advance. On the day of the appointment I called Mr. Arnold to see if we could push the meeting back 15 min. He returned my call and left me a voice mail asking if we could do a different day all together, but said if not, it was okay and that he would stick with our original appoinment. I proceeded to call him back and let him know that we could not reschedule and that we needed to keep the same appointment day. I also advised him to call me if something changes and he cannot make it. He never returned my last message, nor did he show up for the appointment. No call, no show = no business. Sucks for him because we have about a $10k-$15k job. I guess it is something he cant handle.