Hillcrest Urgent Care
2337 Winterhaven Ln, Winston Salem, NC 27103
(336) 760-8999Add Hours
Services: Medical Services
I will never go back again. went on Aug 7/15 walked in the wait was a little long like more than 1 hour. Then I got in the back and waited like 30 more minutes. I was treated with respect though no complaints on that part from staff. I had blood work done which the Dr. told me to set another appointment 1 week later to go over the results etc. I had HIV blood work plus additional blood work. With the different blood test that they do I should of been informed like 3-4 days later however I had to wait for like a week before I could come in. So I called to get the results of my testing and to follow up with the time of my appointment for that week. The appointment setter stated she had no record of an appointment with my name and date of birth in the system. This just goes to show the lack of professionalism. The same Dr. that told me to come back 1 week later said that I did not need to come back in for an appointment. She was the one that told me to set the appointment before I left. Then No one ever called me to go over my test results. (No one should have to wait a week to find out testing that should be reviewed in 3-4 days or less. I was very upset then the Dr. relayed the message of my test results to the appointment setter over the phone. This is grounds for legal action due to them breaking the confidentiality code of ethics. I will never go back...
I am familiar with this businesses billing department. The bills are sent to the addresses they are given. Sometimes, by error, the address does not get changed. I do know the front desk scans demographic sheets the patient fills out at each visit. Once it is scanned it is attached to the patient's chart. If the person that said they were sent to "collections" had called the billing dept then they would have looked at the demographic sheets filled out by the patient. If it had not been corrected when the patient came in then the billing dept is instructed to change the address in the system then start the billing process over after taking the person out of collections. Give them a call and see what they will do.
I wish I could give this place zero stars. This place has a horrible billing department! They sent all my bills to an address I have no lived at for over 13 years, then sent me to collections! There staff is never friendly! In fact, they act like you are bothering them! Never go here!
I don't know why Barber had a problem -- I've been to this place multiple times with hubby and I having ear infections -- and as long as I followed Pete's instructions and got all of my meds and used them the way I was told, the ear infection went away after a couple of days. You have to use the antibiotics and the special drops according to directions or you'll have some really bad pain.
I've also been treated at Baptist and they only had the best things to say about how I was treated at Hillcrest Urgent Care. I'd definitely recommend this place as both a great Urgent Care and Primary Care facility.
I have never been so impressed by an urgent care practice. This place almost never has a wait time. The longest period of time I ever spent in the place was an hour. They get you in and out quick! It is clean and new! The staff is very friendly and gives out candy to the kids. I have gone there for anything from a cold to a pap smear when my primary doctor couldnt fit me in their schedule. I would recommend this place to anyone for anything!!
This place doesn't have long wait times, but they will screw you out of every dime you've got. They treated me for bronchitis one time and put me on this inhaler machine which did absolutely nothing. I went again for an ear infection and they got the diagnosis correct, but recommended the wrong medicine. I went to the ER in terrible pain and they fixed it and were flabergasted that a doctor would treat swimmers ear incorrectly. You are better off going to Wake Forest Baptist Internal Medicine if you are looking for a PCP. This place sucks. They don't even deserve one star.
I LOVE this place! They are absolutely amazing! That lady down below me has no idea what she is talking about she must have been one of those people that can't find any good in anything! This place is AMAZING! They help out so much! I have been there several times and have been taken care of wonderfully! I had a busted nose and they took me back immediately and got it taken care of in the matter of minuets! There is NEVER a wait over 30 min! My husband has even went there a few times and had to get stiches above his eye and they did a WONDERFUL job!
this place is horrible. Treats their employees like they're nothing, cares nothing about their patients and is all about the money. Asks patients to come back in and be seen to charge an additional office visit when the incorrect medication was given...just to get more $$$. Management=horrible. A friend of mine worked there and they treated her like dirt, worked her for 12 hours with no lunch/break and then fired her for something she didn't do. Bad, bad place....with no regard for anyone else's feelings.