This office is not professional at all. My home was broken into you all didn’t do anything about it but wanted their rent money on time. It took a month to get things repaired because the order was not put in at all. It started with the water and now they lost a check and expect me to pay a court fee and some re-occurring charge that’s been on there since December and tried to say it came from March rent. Then they have nasty attitudes as if I am in the wrong Always document everything. On top of that there are ants and roaches and I clean my house daily so there is no need for me to have bugs. When I had my mom call to tell them about it they said someone came out well clearly he didn’t do a good job because the ants came back. I asked for a better living environment because I was robbed and told them I didn’t feel safe for me nor my children. I don’t sleep because I am afraid someone will come back. I have NEVER not paid my rent for the year that I have been dealing with them. Something needs to be done because this cannot continue to happen. They should take a culture competency class along with what great customer service is. I understand this is a business and people work and have to get paid but you don’t mistreat and take advantage of people just because you can. I will not be renewing my lease at all do not rent from them.
I have had no trouble getting help and the office has taken care of me every step of the way. I couldn't ask for a better group of people. They are so friendly.
The place I rent in crawling with bugs. Even have earthworms crawling into my kitchen when it rains. When I moved in I even found 2 bullets on top of the furnace where the previous tenant probably kept their gun. Carpet stinks even after they promised that is was shampooed and cleaned. Wish I never signed my lease with them.
I really honestly think the good reviews on here have to be fake- they sound fake for one, and ogburn properties has to be the WORST property management company I have ever had to deal with! I have moved a lot as a result of being military so I have dealt with many- but wow! They literally did all they could to purposely screw us over. If you have to rent from these people make sure you get ALL your receipts! They will say you didn't pay! I had to get proof from my bank to show I paid but it still didn't save me from all their fees and then they even added a ton of administrative fees for no reason! And forget about customer service, they don't care anything about that, but complain about it to them and they will just add some more 'administrative fees'. The house we are renting had not been taken care very well either, their motto must be cut every corner, so much jerry rigging going on around here, and not to mention the thousands of layers of paint on the walls and outlets- we had to chip away the paint to use the outlets... They are rude and out for every last dime they can get from you however they can get it. BEWARE!!!!
Now, they are better now, they are upgrading a lot of things at Colony Place Apartments, and the neighbor is looking better, and they are not letting any and everybody move in, they are really doing backgrounds check on everybody!
A/C went out. They won't help until it's convenient for them. I'm sick and have a fever. They don't care.
Horrible company to rent from, we had soooo many problems when we first moved into the house, it took them at least a month to work all the problems out and the owners put goats in the back yard after we signed the lease without letting us know before we signed a contract and they thought that was fine. We had many problems and then when we moved out they kept a good portion of our deposit for dumb reasons, we felt like they were taking advantage because we signed a contract.
I just began renting from Ogburn Properties and I have nothing but rave reviews for them. My roommates and I were on a time-crunch to move into a house close to the hospital in Winston Salem and the staff at Ogburn Properties were more than helpful in meeting our needs. They made every effort to accommodate us in the short time-frame we had to work with, and they delivered a beautiful home ready to move into. This was my first time ever renting so, naturally, I had a lot of questions; the staff was so patient with answering them.Two thumbs up for Ogburn Properties!!!
We were renting from Ogburn properties for 2 years and they were great. Definitely friendly every time I went to the office and when I needed something for the house. They also gave us back our deposit even though my daughter messed up a few things in her room so we were very grateful to them. I would definitely recommend them.
All I can say is terrible! Absolutely terrible