Larry and all the staff at Flow BMW are exceptional! When searching for the right vehicle Larry is extremely helpful & listens to your needs for finding the perfect vehicle.
1425 Plaza DrWinston Salem, NC 27103
REAR NICE OVER PHONE THEY LOOKED UP A DIFFERENT DEALERS NUMBER FOR ME WHEN THEY COULD NOT HELP ME
7726 North Point BlvdWinston Salem, NC 27106
From Business: North Point is not just your Winston-Salem Chrysler, Jeep, Dodge and RAM dealership, we also provide a full line of services dedicated to our North Carolina custo…
Had a very good experience! Frankie was my sales lady and she was the greatest! did not feel pressured to purchase in any way with her, that is why I drove off in a brand new car!
Flow BMW is one amazing team and dealership. From the minute we reserved our car till the moment we drove off their lot, we had such a pleasant and smooth experience. Jim (GM), Jim Brown (salesman), Tye, and Ryan, thank you for your amazing courteous service. We absolutely are enjoying our new acquisition and when we decide to buy another car there is no doubt that you will be the first place we will reach out to. Thank you!
My first time here, but I had a great experience. I wish I lived closer so I could use you for all my BMW needs!
Absolute worst place!!! I bought a car yesterday, drove it twice in the past 3 days...paid for it in full, left it for them to do a few things on it for me and...when I called to see when I can come pick up MY car that I have the bill of sale to, and insurance on..... they said oh sorry we sold you the wrong car.. give us more money for that one or take this other car (that I never even looked at or drove) Brandon seems to pride himself of his online reviews, well I’m here to tell you not to waste your time and gas on this place!! They are as shady and shafty as they come!!
Excellent customer service! Communication between service and customer is appreciated. Loaner car on a very busy day and prompt service!
Outstanding customer experience. Communication among all technicians, a loaner car on a very busy day, calls re: progress and estimates, and a new battery completed this experience. Many thanks Cory.
Con artists! If you don’t continue to lease and turn in a vehicle they will take you for every penny they can get. I was hit with a $1,000 service fee, which is obviously nothing more than ridiculous. I purchased lease protection that added over $800 to my overall lease cost. This was supposed to cover any and all repairs once turned in. Only when I contested the figure did the associate leave, speak with someone in the back, then return and say oh yeah, your tires are covered so that takes off $300. So if I had not contested they would have charged an extra $300. Not to mention they are trying to charge me 700 for an oil change. If all of this is not bad enough they also want an additional $5,000 for over mileage. They say if I lease a new vehicle they can forgive this completely but if not, it’s out of their hands. If they have the ability to forgive in one instance, they could work with me on the other. But the associate would not budge. I was not late on a single payment in 3 years and the car itself is in beautiful condition. I took very good care of my lease car and they won’t work with me on any of these ridiculous charges. The worst customer service I have received period!! Not to mention their absolute incompetence in the service department. I had tires changed and they scratched several of my wheels. I had a graphic added to the roof and they stepped all over the plastic door jam without any protection. I received my car with dirt all over the plastic. I was lucky they didn’t scratch it. I expect from a premium company like Mini Cooper a certain amount of professionalism and customer courtesy. This dealership lacks both. I will never lease from them again and likely will never lease from Mini Cooper. Thanks for turning away a loyal customer!!
Frankie Howell was extraordinary. She was wonderfully patient guide in working with my husband and me as we explored our needs and desires in a vehicle. She confidently directed us to a vehicle that meets our individual needs, no small feat! Her attentive listening and ability to comprehensively answer questions was really appreciated by us both. It feels like we’ve made a new friend in addition to purchasing a new car.
Amazing service and high quality work. I had some lights installed and the work looks better than factory! I look forward to having them work on my jeep more.