I have been a fan of this establishment for years. I've hosted several birthday dinners, business meetings, and Sunday afternoon brunches here. Whenever someone would come in town, I would always suggest Hutch & Harris. This is the reason why I made the suggestion when a friend came in town in mid January. We went on a Saturday night and of course it was busy. From the initial greeting at the door, the service was cold. However, because I patronize this business so frequently, I stayed. After ordering our food, the manager/owner (not sure who she was) came to our table and said that we needed to leave her restaurant. I genuinely thought she was joking. She said that she would not allow us to talk to her customers like that. I asked her what in the world was she talking about because I was clueless. She said that a customer told her that we were saying derogatory things to her as she ate. Keep in mind we'd only been there all f 15 minutes and we'd only talked to one another. The first of her many mistakes that night was not asking us about the situation, but automatically assuming that we'd done something. The next mistake was she made the statement that she didn't do it because we were black because her grandfather is black. (I hadn't brought race up, she opened the door). And finally to add salt to an open womb, she offered us a free appetizer for her horrible and unprofessional behavior. To her surprise, I did not act in a disruptive manner. I said what I had to say and immediately left the restaurant. Beyond this racially motivated experience, the most disheartening part of it all is that I had a 19 year old mentee with me. When we got to the car she burst out in tears. She said that she'd never experienced racism in that manner and it made her feel like nothing. No one she ever feel like that. The same way I sent many to this establishment in the past is the same way I've shared this story many times to assure that the people I love and care about will not spend their money here!
One recent Thursday evening, my son and I made 2 trips to your restaurant. Our First and Our Last!!!. I live near your place and we thought we would try it out. We arrived something after 7PM and I was surprised at the small crowd. 6 at the bar and only 1 table. We made table 2. Later a 3rd table arrived about an hour later. We both had the $5 Classic Burger special 1 with FF and 1 with chips, and soft drinks. Because we ordered soft drinks and the special, I felt we were pre judged by the waiter to be cheapskates and wouldn't be very big tippers. Quite the opposite. Servers work very hard and when they do the job right I tip 25% or more. I have been in the food service industry for many years and currently a food service consultant. I understand how an under performing food server can be. His mistakes were simple. Remember there were 2 of us at the table. The server had to ask which one of us had the chips. He also forgot the ranch and ketchup I asked for. When the kitchen added mayo to my son's burger after requesting specifically no mayo, he commented that he told them "No Damn Mayonnaise". He returned the plate and got the error corrected without the first apology. He obviously doesn't pay attention to his customers. Also my son (when he went to the restroom) noticed the server was eating something from a soup bowl that was sitting in the plate pick up window. This young man would not work for me and has no place in this establishment either.The food was barely mediocre. The "fresh cut" chips were not hot at all, nor my son's fries. The "cooked to order" (Medium) burgers were dry and not nearly hot enough to have just came off of the grill. Neither of our burgers seemed fresh and if you call this stuff "certified Angus" they are certainly getting ripped off. This business might be better if you had someone in the restaurant paying attention. I saw no one who appeared to be in charge. I hope the next tenant knows how to operate a restaurant. BTW, I sent a similar email to the comment section with no response. I do not want anything free. I just want someone to acknowledge.
Love this restaurant. The food is absolutely delicious. The staff are very pleasant, professional and eager to please. Atmosphere is upscale with some fun and funky thrown in.