They changed my mother's medications without consent. Doubled one medication after she'd almost died, added other meds, overused antibiotics by not discontinuing until two contacts with Director of Nursing, and took a month! They added another medication she had an allergic reaction to, and I had to have her admitted back to Emergency Hospital.She lost 21 lbs. in 15 days......was unable to feed herself, and they didn't feed or give her fluids to drink, she was unable to do it for herself. This is suppose to be a rehab, however, it was negligence and lack of care, with much harm from the meds. Hospital said she would have died in another day.......severely dehydrated(took 4 days to hydrate her). Brian Center still did not agree with sending her to emergency. Several healthcare professionals, from nurses, to dr. offices, drivers for ambulances have now told me this is not unusual........they have seen it often. BEWARE!!!!!!!!!
7990 N Point Blvd Ste 201Winston Salem, NC 27106
From Business: Welcome to ResCare HomeCare of Winston-Salem, North Carolina. We’re proud to serve our community with quality, compassionate home care for seniors. We offer a ful…
1000 Salemtowne DrWinston Salem, NC 27106
From Business: A nonprofit, continuing care retirement community renowned for providing the highest standards and options for seniors at all stages, Salemtowne has long been com…
2609 Old Salisbury RdWinston Salem, NC 27127
From Business: Assisted Living - BHM Salem Terrace offers the care and support needed for each person to live as independently and safely as possible while offering opportunitie…
I wholly and honestly feel this organization is truly a bad seed among rest homes. They've set up shop only just to take in the dollars. You can bet you or your loved ones will be mistreated in some form or fashion over and over again. WARNING!!! ADMIT AT YOUR OWN RISKS!!! When you discover this for yourself tell someone else; get the word out. So Just to be clear this is beyond unfair and it's plain ol wrong.
If you have a love one that cannot get up and go to the bathroom on their own and have to depend on the nurses to clean them up, this is DEFINITELY NOT the place for them. My mother has so many bed soars from this place. They would not give her pain medicine when she needed it before her physical therapy. This is not a place that TRULY cares for their patients when they need care the most.
Regret moving mom to HH. We understand everyone deserves to make a profit, but not at the expense of senior citizens. Residents are autocharged $600 per month for food services; this wouldn't be horrible if the meals were palatable, or even healthy. Prices of meals are far more than what you would pay at (mediocre) restaurants; for the prices charged, one would think a "green salad" could be more than a few mouthfuls of bagged chopped iceberg, or that they could serve fresh rather than canned green beans. We have eaten there with mom on multiple occasions so this isn't 2nd hand. If the residents don't spend $600 per month (which rolls monthly), only 1/3 of what they haven't spent is returned. So they cut costs on food and keep 2/3rds of their money if they can't eat it. There used to be Comment Cards on the tables which have been removed. It seems management is taking advantage of older folks with few choices now that they have committed to living there. We're so disappointed.
Very unprofessional people! Got hired but never got a call back! It didn't look like I would like the place anyway
PT & OT staff great. Bldg clean. No offensive smells in public areas. Grounds well kept. Some staff members are very caring, conscientious, trustworthy, thorough and helpful. Others aren't. Short-staffed. Can't seem to keep workers due lack of team work and workload associated with job. More CNAs, especially, and LPNs need to be hired and TRAINED to be effective and efficient in their positions. A no-nonsense, strong, pro-patient, effective, efficient administrator who will remain in place long enough to sustain a "legacy" of positive results needs to be in place who can genuinely LEAD and DIRECT and teach their staff to work as a TEAM. Meals delivered on time. Rooms extremely cramped & tight, too small for two patients. Invokes panic attacks and claustrophobia if one is prone to or has a history of such as my loved on does. Linen shortage every day. Why? Hallways noisey, especially at night when patients should be sleeping, their TVs turned down, activities ceased and staff respectable of the day's hour and those patients who are trying to sleep. Bldg too hot and cramped for the number of patients residing there. Breakfasts are redundant, boring.
BG is not a locally run and operated…BG is not a locally run and operated facility where resident care comes first. They are one of hundreds of facilities ran by Sunrise senior living-- where the bottom line comes first. They proudly tell you that they are just minutes away from Wake Forest Baptist hospital where your loved one can get proper medical attention. Unfortunately, the hospital is exactly what you will need for proper care. They tell you that their contracted MD visits the facility but, in reality, your loved one will never see him. Their contracting provider, PHV, will send one of seven physician assistants to bill you for no services rendered. 1 MD and 7 assistants? - would you accept this kind of doctor for your needs? No fire escapes, no emergency power - the only way out of a three story structure is by small slow elevators with no emergency power. An accident waiting to happen!After weeks of trying to get proper medical attention for our loved one both verbally and in writing, our loved one called 911 and escaped from BG to the safety of Baptist Hospital where she received proper care which should have been well within the scope of services advertised by BG. When upon doctor's recommendations that we not return our loved one to BG, we advised BG that she would not be returning to BG - they insisted that she pay an additional 2 week residency charges for “improperly terminating” our contract. I thought our contract also required BG to provide medical services but apparently they can neglect their contract without financial responsibility. Their professional staff is totally indifferent to patient care or concerns expressed by the resident or family.They will try to force you to use their pharmacy which will cost you dearly for otherwise over-the-counter medications. Their pharmacy reduces much of their time assembling medications for residents by packaging all of the residents’ medications into one package by time and date; thus eliminating their time and responsibility to dispense the residents’ medications themselves. This makes it convenient for the med techs to toss at single med pack in the residents’ room. This is why you pay up-charges for medication services?Seriously, if you are thinking of sending your family member here ask to visit the facility when the medical providers are present and interview them for yourself. If they tell you they have a PHD, ask them from what institution and in what area of study their degree relates. Ask to see their emergency escape facilities and stand by power. Ask how much you will be billed when it becomes necessary to relocate your loved one to receive proper medical attention. Check out the local facilities first that have a real MD visiting the facility.