B&R Lawnmower & Generator Shop Sales & Service
19739 Sherman Way, Winnetka, CA 91306
Wheelchair Accessible: Yes
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Took Honeywell generator in for repair - no electrical output. Under warranty. B&R owner refused to honor warranty. Then charged $40 for inspection. Claimed no electric output because "dirty" oil and "dirty" carb. Already out $40 so said clean. After "cleaning" still no electrical output. Owner now demanded $160 more to "fix" electrical problem with a "part" he assured only he could get. Owner and his mechanic got very rude. Taking to Small Claims court. Complained to Honeywell.
02/18/2012Provided by Citysearch -
This was really disappointing. I have been using chain saws for 40 years. My Echo saw, which I have used for 3 or 4 years, began running rough when I had to cut sideways under load, and kept crapping out. I took it in to B&R for service and told them what was happening. They charged me $70 to service it, a bit high, but not unreasonable. When I got it back, I went to cut down a small tree (8"" diameter) and it did the same thing, just would not stay at full RPM under load. It took me several minutes to finish the cut, not a safe thing! I went back to B&R and they argued with me, said there was nothing wrong, then said I didn't know how to use a saw. The technician actually got nasty with me and said I was stupid. Even after I showed them what it was doing by cutting a log, they would not agree to do anything to fix the saw.
I have been to almost every mower shop in the Valley, and B&R Lawnmower is by far the best shop out there. I recently took in my mower and trimmer to them to get fixed. They repaired them fast, and did it at a great price! You guys are great! thanks for all your help!