Rose Creek Kennels
7595 W Rose Creek Rd, Winnemucca, NV 89445
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Took my dog in for grooming Thursday. Noticed my dog was licking their paw a lot during the last few days. Called Rose Creek Kennels on Monday and told them about a cut, resulting in infection. RCK admitted to the mistake, but only after I brought it up. RCK was extremely rude and aggressive during the entire phone call, making it clear they didn't want to deal with me. They refused a refund unless they get to determine whether the cut is bad enough for a vet visit. RCK is not a vet. When I told them I wouldn't take my dog back, but wanted a refund, they hung up on me. Terrible customer service. Wouldn't recommend them to anyone.
Before leaving your pet here, check things out. Ask to see where your pet will actually be kept and how they will ensure the safety of your pet. Will your dogs kennel be cleaned by spraying it with a hose while your pet is still in said kennel?
Ask what their policy is when transfering your pet from one area to another. Will your pet be safe potential harm from other pets?
Our experince at this kennel was not a positive one and I would not recommend this kennel to anyone who truly cares about their pet.