Noel told me when I rented a car that it was for a two door. I asked him if he had any 4 door cars. Since it was getting hectic, he just told me without hesitation, go and pick one of the BMW /SUVs, black or silver and go. I took that as a free upgrade. Imagine my surprise when I returned the vehicle. I explained it to the manager and he said there was no way they would rent a vehicle without mentioning it would cost more. He said he would investigate and call later. I rented the vehicle the afternoon of 06/02 and returned it on the morning around 9:15 am on 06/04. Again, another surprise! Checked my bank statement and saw the alamo bill for $181 and change. I contacted the alamo customer service and the bill was changed to my original charge of $65. I give many, many kudos to Alamo customer service representative Karen!! She was so calm and professional. I will never rent from the Hartford airport alamo again. Noel was a liar as was his manager!! Then they tried to rip me off for even more money than was originally owed. Sickening!! Be careful when you rent there. All may not be what it seems.
NIKKI PRICE in the Windsor Locks call center is a gem! She initiated a call to me in Nashville to extend my rental. When she heard what I had been told by a counter agent in Windsor Locks, she checked into my rental and made everything RIGHT. This allowed me to have a stress-free last few days after dropping my son off at College. Thank you, NIKKI! Alamo owes you a bonus!
Alamo is always professional and checks us in quickly. Cars are great quality and good gas mileage.
Fast, professional service. The price was fantastic, car really nice. This was the second time renting with Alamo and won't be the last. Very pleased with everything both times.
Rented first time with Alamo, was very happy with the overall experience. As always, the pick up and return was very smooth and took hardly few minutes.
Rented this past summer at BDL in Hartford great experience will use them again!
Have rented from both Alamo the last 2 times and national car rental at Hartford airport and had Ann awesome experiences all times. Would recommend them to everyone traveling through connecticut. Great people. Fast and friendly service