Unfortunately I can not leave negative stars. MY wife dropped off a fluffy wool comforter for it's spring cleaning before storing it for the summer. When she came back to pick it up she found out they STEAMED it into a flat army blanket. When we dropped off the blanket she was explicit in how it should be cleaned without water and pointed out the cleaning tag showing dry clean only. The owner was called and he tried to explain to us how they used steam to Dry Clean items. He explained how they steam articles to kill bacteria, they didn't touch the blanket and his steam did not use any water. His explanation was steam comes from the boiler and not from water. No matter how we tried to debate the process of cleaning the blanket, the end result was the blanket was ruined. At first the owner tried to give us back the blanket and not charge us for the cleaning. My wife explained how the blanket was ruined and she was able to settle with him to pay for half of the cost to replace the comforter as he said it was a used blanked. He would have replaced the entire price if he had ruined a new blanket. So beware if you take your item to the Green Wood Cleaners, what you think is "dry cleaning" and what they are actually doing to "clean" your item may be totally different. From my understanding of the owners explanation, they don't actually dry clean anything, they just wash items in regular washing machines or steam, then press them. So you are paying for one thing, but receiving cheaper services. I would expect the process described on wikipedia here: https://en.wikipedia.org/wiki/Dry_cleaning
My daughter's prom dress still had safety pins in it where the alterations should've been done. Instead of taking the dress in, a sloppy line of thread was hand sewn in to hook the clasps and make the dress tighter. I could've done that. Now, instead of lying flat, it puckers awkwardly like it is pinned. Since my daughter was wearing her dress, I took pictures and went to Greenwood Cleaners where the owner agreed that the alterations were horrible. At one point, she suggested that they hadn't even been done. Of course, I requested a refund as it is now prom night and too late to fix it. She calls the person responsible for the alterations who claimed she only took in the shoulders and had to take it in a lot. The dress is strapless. After almost 30 minutes in the phone, they came to the ridiculous conclusion that this was not the dress she altered, insinuating that I took pictures of a different dress. We paid $85 for a few safety pins and a botched clasps.
Took my daughters pink dress with green polka dots she was going to wear for Apple Blossom. When I picked it up green polka dots were gone. They still charged me for cleaning and refused to pay for $130.00 dress. Going to file claim against them. Would give 0 stars if it were an option.
I took a comforter in for dry cleaning but they washed it. It was a gorgeous Australian Wool comforter & it was ruined. I know I told them dry clean when I dropped it off . It shrunk. It's ruined. I paid 129.00 for that comforter. They gave me back the cost of cleaning. I really started to cry. That was our favorite comforter. I have dealt with them 10 yrs & this was our first bad encounter.